Network Configuration Troubleshooting | LG Electronics LGxxxA1C-B3

4 Gateway and Communication Issues

4-1 Network Configuration Troubleshooting

Web Server Communication Errors

•Check the LAN cable connection to the wired LAN port. If necessary, reconnect.

•Check the hub or router settings.

•Check the smart phone app settings.

•Check that the server IP and domain are listed correctly on the app.

•Reset the power of the Gateway.

•Check that the network is stable with your service provider.

21

Image 21

LG Electronics LGxxxA1C-B3 manual Network Configuration Troubleshooting

Contents

Troubleshooting Guide AC module Product Specifications Dimension Response to Abnormal Conditions Parameter Range Clearing Time sDedicated Cables Table of Contents Safety Symbols Safety Gateway Ex App Messages Screen Messages and AlertsDate AC module ID Message type Ex Web Array View Screen Ex Web Event Screen Ex Voltage Low ScreenApp Message Screen X12 An array of AC modules Ex Frequency Changing Too Fast Screen Nominal Frequency 60Hz 59.3 to 60.5Hz Hawaii 57 to 60.5HzEx AC Frequency Low Error #2 DC Current High Error #1 DC Voltage HighEx DC Voltage High Screen Ex DC Current High Screen Error #4 Inverter Failure Error #3 AC Current HighEx AC Current High Screen Ex Inverter Failure Screen Ex Temperature Protection Screen Error #5 Temperature ProtectionAlert Gfdi Ex Gfdi Screen Factors that Affect Power Line Communication Gateway and Communication Issues Problems Checking AC Module through the Smartphone App Checking for Interferences to the Power Line Communication Solving Connection Issues in the Gateway Connecting the Gateway to a Remote Router Changing the EnerBox Registering Additional AC Modules to the Gateway Relocating a Gateway with Completed AC Module Registration Registering a Replacement AC Module to the Gateway Network Configuration Troubleshooting Memo Memo