TROUBLESHOOTING GUIDE

TROUBLESHOOTING GUIDE

 

 

 

 

 

SYMPTOM

POSSIBLE CAUSE

SOLUTION

 

 

 

Unit does not turn on

• No AC power

• Check AC power plug and make certain any switched

 

 

outlet is turned on.

 

 

 

Disc does not play

• Disc loaded improperly

• Load disc label-side up; align the disc with the guides and

 

 

place it in its proper position.

 

• Incorrect disc type

• Check to see that disc is CD, CD-R, CD-RW, VCD, MP3-CD, DVD-R and

 

 

DVD-RW (standard conforming) or DVD-Movie; other types will not play.

 

• Invalid Region Code

• Use Region 1 disc only.

 

• Rating is above parental preset

• Enter password to override or change rating settings (see page 18).

 

 

 

No picture

• Intermittent connections

• Check all video connections.

 

• Wrong input

• Check input selection of TV or receiver.

 

• Progressive Scan output selected

• Use Progressive Scan mode only with compatible TV.

 

• Video Off feature active

• Press Video Off Button B to reactivate video circuitry

 

 

(see page 20).

 

 

 

No sound

• Intermittent connections

• Check all audio connections.

 

• Incorrect digital audio selection

• Check digital audio settings.

 

• DVD disc is in fast or slow mode

• There is no audio playback on DVD discs during fast or slow modes.

 

• Surround receiver not compatible

• Use analog audio outputs.

 

with 96kHz PCM audio

 

 

 

 

Picture is distorted or jumps during

MPEG-2 decoding

• It is a normal artifact of DVD playback for pictures to jump

fast forward or reverse play

 

or show some distortion during rapid play.

 

 

 

Some remote buttons do not operate

• Function not permitted at this time

• With most DVDs, some functions are not permitted at certain

during DVD play; prohibited symbol

 

times (e.g., Track Skip) or at all (e.g., direct audio track selection).

appears (see below)

 

 

 

 

 

The OSD menu is in a foreign language

• Incorrect OSD language

• Change the display language selection (see page 18).

 

 

 

The

symbol appears

• Requested function not available at

 

 

this time

Certain functions may be disabled by the DVD itself during passages of a disc.

Picture is displayed in the wrong aspect ratio

Incorrect match of aspect ratio settings to disc

• Change aspect ratio settings (see page 19).

Remote control inoperative

• Weak batteries

• Change both batteries.

 

• Sensor is blocked

• Clear path to sensor or use optional outboard remote sensor.

 

 

 

Disc will not copy to VCR

• Macrovision protection

• Many DVDs are encoded with Macrovision to prevent

 

 

copying to VCR.

 

 

 

TROUBLESHOOTING GUIDE 31

Page 31
Image 31
Go-Video DVD 22 owner manual Troubleshooting Guide