Appendix a Troubleshooting | Linksys RTP300 specification

Broadband Router with 2 Phone Ports

Appendix A: Troubleshooting

This appendix provides solutions to problems that may occur during the installation and operation of the Router. Read the description below to solve your problems. If you can't find an answer here, check the your Internet phone service provider’s website or the Linksys website at www.linksys.com.

Common Problems and Solutions

1.I don’t hear a dial tone, and the PHONE1 (or PHONE2) LED is not lit. Go through this checklist until your problem is solved:

•Make sure the telephone is plugged into the appropriate port, Phone 1 or Phone 2.

•Disconnect and re-connect the RJ-11 telephone cable between the Router and telephone.

•Make sure your telephone is set to its tone setting (not pulse).

•Make sure your network has an active Internet connection. Try to access the Internet, and check to see if the Router’s Internet LED is lit. If you do not have a connection, power off your network devices, including the Router and cable/DSL modem. Wait 30 seconds, and power on the cable/DSL modem first. Then power on the Router and other network devices.

•Verify your account information and confirm that the phone line is registered with your Internet phone service provider.

2.I’m trying to access the Router’s Web-based Utility, but I do not see the login screen. Instead, I see a screen saying, “404 Forbidden.”

If you are using Windows Explorer, perform the following steps until you see the Web-based Utility’s login

screen (Netscape Navigator will require similar steps): A. Click File. Make sure Work Offline is NOT checked.

Appendix A: Troubleshooting

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Common Problems and Solutions

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Linksys RTP300 manual Appendix a Troubleshooting, Common Problems and Solutions

Contents

Division of Cisco Systems, Inc Broadband RouterPage How to Use this Guide Copyright and TrademarksWord definition Broadband Router with 2 Phone Ports Table of Contents Broadband Router with 2 Phone Ports Back Panel 13 Access Restrictions Tab Filter Broadband Router with 2 Phone Ports Welcome Introduction What’s in this Guide? Introduction What’s in this Guide? Broadband Router with 2 Phone Ports Networking Basics An Introduction to Local Area NetworksUse of IP Addresses Networking Basics Back Panel Getting to Know the Router Front Panel Power Overview Connecting the Router Connect the Power Connecting the Router to Your Existing Router Connect the Existing Router Placement Options Wall-Mount Option Overview Configuring the Router Setup Access RestrictionsSecurity Administration Applications & GamingStatus Voice How to Access the Web-based Utility Internet Setup Setup Tab Basic SetupInternet Connection Type Obtain an IP automatically Static IP Network Setup Optional SettingsPacket a unit of data sent over a network Router IP Network Address Server Settings Dhcp Ddns Setup Tab Ddns TZO.com DynDNS.org MAC Clone Setup Tab MAC Address Clone Advanced Routing Setup Tab Advanced Routing 10 Routing Table Entry List Web Filters Security Tab Firewall VPN Passthrough Security Tab VPN Passthrough Filter IP Address Range Access Restrictions Tab FilterFilter Port Range Filter MAC Address Block WAN Requests Access Control Access Restrictions Tab Device Access Control Applications & Gaming Tab Port Range Forwarding Port Range ForwardingPort Range Applications & Gaming Tab Port Triggering Port TriggeringTriggered Range Forwarded Range DMZ Applications & Gaming Tab DMZ IP QoS Applications & Gaming Tab QoS 20 QoS Create Rule Router Password Administration Tab ManagementLocal Router Access UPnP Log Administration Tab Log Factory Defaults Administration Tab Factory Defaults Administration Tab Diagnostics Ping TestTraceroute Test Information Status Tab Router Click the Refresh button to update the on-screen information Local Network Status Tab Local Network Status Tab Voice Line1 StatusLine2 Status 31 Voice Tab Voice Tab Configuring the Router Common Problems and Solutions Appendix a Troubleshooting Need to set a static IP address on a PC For Windows 98 and Millennium For Windows XP For Windows Want to test my Internet connection For Windows XP Configuring the Router for details Am not able to access the Router’s Web-based Utility Setup Need to set up a server behind my Router TCP Application Start and End Protocol IP Address Enabled Can’t get the Internet game, server, or application to work Broadband Router with 2 Phone Ports To start over, I need to set the Router to factory default For Microsoft Internet Explorer 5.0 or higherFor Netscape 4.7 or higher My DSL service’s PPPoE is always disconnecting Need to use port triggering How do I make a phone call? Frequently Asked QuestionsCan I make calls if my Internet connection is down? Can I make calls while I’m browsing the Internet? Does the Router support IPX or AppleTalk? Where is the Router installed on the network? How can I block corrupted FTP downloads? If all else fails in the installation, what can I do? What is DMZ Hosting?Will the Router function in a Macintosh environment? How many ports can be simultaneously forwarded? What is a MAC Address?Which modems are compatible with the Router? How can I check whether I have static or Dhcp IP addresses? How do I reset the Router? Windows 98 or Me Instructions Figure B-1 IP Configuration Screen For the Router’s Web-based Utility Windows 2000 or XP Instructions Appendix C Windows Help Shared ResourcesNetwork Neighborhood/My Network Places Appendix C Windows Help Appendix D Glossary Appendix D Glossary Broadband Router with 2 Phone Ports Broadband Router with 2 Phone Ports Broadband Router with 2 Phone Ports Broadband Router with 2 Phone Ports Appendix E Specifications Storage Humidity Warranty Year Limited Limited Warranty Appendix F Warranty Information Appendix F Warranty Information FCC Statement Appendix G Regulatory Information Industry Canada Statement Appendix H Contact Information Appendix H Contact Information