Appendix a Troubleshooting | Linksys WRT54GP2 instruction

Appendix A: Troubleshooting

Wireless-G Broadband Router with 2 Phone Ports

This appendix provides solutions to problems that may occur during the installation and operation of the Router. Read the description below to solve your problems. If you can't find an answer here, check the Vonage website at www.vonage.com or the Linksys website at www.linksys.com.

Common Problems and Solutions

1.I don’t hear a dial tone, and the PHONE1 (or PHONE2) LED is not lit. Go through this checklist until your problem is solved:

•Make sure the telephone is plugged into the appropriate port, Phone 1 or Phone 2.

•Disconnect and re-connect the RJ-11 telephone cable between the Router and telephone.

•Make sure your telephone is set to its tone setting (not pulse).

•Make sure your network has an active Internet connection. Try to access the Internet, and check to see if the Router’s Internet LED is lit. If you do not have a connection, power off your network devices, including the Router and cable/DSL modem. Wait 30 seconds, and power on the cable/DSL modem first. Then power on the Router and other network devices.

•Verify your account information and confirm that the phone line is registered with Vonage.

2.I’m trying to access the Router’s Web-based Utility, but I do not see the login screen. Instead, I see a

screen saying, “404 Forbidden.”

If you are using Windows Explorer, perform the following steps until you see the Web-based Utility’s login screen (Netscape Navigator will require similar steps):

A.Click File. Make sure Work Offline is NOT checked.

B.Press CTRL + F5. This is a hard refresh, which will force Windows Explorer to load new webpages, not cached ones.

Appendix A: Troubleshooting

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Common Problems and Solutions

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Linksys WRT54GP2 manual Appendix a Troubleshooting, Common Problems and Solutions

Contents

Wireless- G Page Copyright and Trademarks How to Use this GuideWord definition Wireless-G Broadband Router with 2 Phone Ports Table of Contents Vonage Linksys Appendix C Finding the MAC Address Wireless Network Access Wireless Security WEPList of Figures 39 Status Tab Local Network Welcome Introduction What’s in this Guide? Introduction What’s in this Guide? Wireless-G Broadband Router with 2 Phone Ports Ad-Hoc versus Infrastructure Mode Planning Your Wireless NetworkSsid your wireless network’s name Network Topology Network Layout Back Panel Getting to Know the Router Wlan Front Panel Overview Connecting the Router Connect a PC Connection Instructions Configuring the Router Wireless SetupSecurity Voice AdministrationApplications & Gaming Status How to Access the Web-based Utility Internet Setup Setup Tab Basic SetupInternet Connection Type Obtain an IP automatically Static IP PPPoE Pptp Heart Beat Signal Optional Settings Network SetupRouter IP Packet a unit of data sent over a network Network Address Server Settings Dhcp Time Setting Setup Tab Ddns TZO.com DynDNS.org MAC Clone Setup Tab MAC Address Clone Advanced Routing Setup Tab Advanced Routing 13 Routing Table Entry List Wireless Tab Basic Wireless Settings 15 Wireless Tab Wireless Security WPA Pre-Shared Key Wireless Tab Wireless Security 16 Wireless Tab Wireless Security WPA Radius 18 Wireless Tab Wireless Network Access Wireless Tab Wireless Network Access 20 Advanced Wireless Settings Wireless Tab Advanced Wireless Settings Wireless-G Broadband Router with 2 Phone Ports Filter IP Address Range Security Tab FilterFilter Port Range Filter MAC Address Internet requests Block WAN Requests VPN Passthrough Security Tab VPN Passthrough Applications & Gaming Tab Port Range Forwarding Voice TabPort Range Forwarding Port Range 26 Applications & Gaming Tab Port Triggering UPnP Forwarding Applications & Gaming Tab UPnP ForwardingForwarded Range Wireless-G Broadband Router with 2 Phone Ports Wireless-G Broadband Router with 2 Phone Ports DMZ Applications & Gaming Tab DMZ Application-based QoS Applications & Gaming Tab QoS Specific Port# fields Port-based QoS Voice QoS Router Password Administration Tab ManagementLocal Router Access Remote Router Access UPnP Backup and Restore Log Administration Tab Log Administration Tab Firmware Upgrade Administration Tab Factory DefaultsRuns a networking device Firmware with a newer version Information Status Tab VoiceLine1 Status Line2 Status 38 Status Tab Router Status Tab Router Local Network Status Tab Local Network Status Tab Wireless Common Problems and Solutions Appendix a Troubleshooting Need to set a static IP address on a PC For Windows 98 and Millennium For Windows XP For Windows Want to test my Internet connection For Windows XP Wireless-G Broadband Router with 2 Phone Ports Am not able to access the Router’s Web-based Utility Setup Need to set up a server behind my Router TCP Application Start and End Protocol IP Address Enabled Can’t get the Internet game, server, or application to work Appendix a Troubleshooting Common Problems and Solutions My DSL service’s PPPoE is always disconnecting To start over, I need to set the Router to factory defaultFor Microsoft Internet Explorer 5.0 or higher For Netscape 4.7 or higher Wireless-G Broadband Router with 2 Phone Ports Go through this checklist until your problem is solved Frequently Asked Questions What is Network Address Translation and what is it used for? How can I block corrupted FTP downloads? What is DMZ Hosting? If all else fails in the installation, what can I do?Will the Router function in a Macintosh environment? How many ports can be simultaneously forwarded? Is the Router cross-platform compatible?Which modems are compatible with the Router? How can I check whether I have static or Dhcp IP addresses? What is the Ieee 802.11g standard? What is the Ieee 802.11b standard?What Ieee 802.11b features are supported? What is ad-hoc mode? What Ieee 802.11g features are supported?What is infrastructure mode? What is roaming? What is Spread Spectrum? What is ISM band? What is WEP? What is DSSS? What is FHSS? And what are their differences?What is WPA? What is a MAC Address? How many channels/frequencies are available with the Router? Have excellent signal strength, but I cannot see my network Security Precautions Appendix B Wireless Security Security Threats Facing Wireless Networks Wireless-G Broadband Router with 2 Phone Ports Wireless-G Broadband Router with 2 Phone Ports Windows 98 or Me Instructions Figure C-1 IP Configuration Screen For the Router’s Web-based Utility Windows 2000 or XP Instructions Shared Resources Appendix D Windows HelpNetwork Neighborhood/My Network Places Appendix D Windows Help Appendix E Glossary Appendix E Glossary Wireless-G Broadband Router with 2 Phone Ports Wireless-G Broadband Router with 2 Phone Ports Wireless-G Broadband Router with 2 Phone Ports Wireless-G Broadband Router with 2 Phone Ports Wireless-G Broadband Router with 2 Phone Ports Wireless-G Broadband Router with 2 Phone Ports Model Appendix F SpecificationsVoice Protocol UPnP able/cert Certified Dimensions 32 x 1.89 x H x D Limited Warranty Appendix G Warranty Information Appendix G Warranty Information FCC Statement Appendix H Regulatory Information Safety Notices Linksys VonageNeed to contact Vonage? Hour 1-VONAGE-HELP Linksys