Lucent Technologies Release 4.0 Features that Affect Voice Ports, Outcalling, Automated Attendant

DEFINITY AUDIX System Release 4.0	Issue 1
System Description Pocket Reference 585-300-214	May 1999
Capacity and Sizing
Voice Ports	3-3

Understanding the port capacities for the DEFINITY AUDIX system Release 4.0 will help customers decide which port packages are right for their organizations’ needs.

Features that Affect Voice Ports

Some of the DEFINITY AUDIX system’s features can place varying demands on the system’s resources. Among those features that have unique requirements for voice ports are Outcalling, Automated Attendant, and Broadcast Messaging. The DOSS configurator—Lucent Technologies’ system for configuring products according to customers’ needs—calculates the requirements for these features individually. It is particularly important for customers who specify their voice port requirements to understand these demands so they can accurately predict their systems’ performance.

Outcalling

For Outcalling, the DOSS configurator uses the following estimates to calculate voice port requirements:

■The total number of outcalls during the busiest hour of the day

■The fraction of total outcalls that go to a pager

The DOSS configurator also assumes the following:

■A successful outcall takes 15 seconds; an unsuccessful outcall takes 60 seconds.

■50% of outcalls that do not go to a pager are successful.

■The switch treats all outcalls that go to a pager as unsuccessful.

Automated Attendant

For Automated Attendant, the DOSS configurator uses the following estimates to calculate voice port requirements:

■The number of Automated Attendant calls during the busy hour

■The holding time per call

Broadcast Messaging

For Broadcast Messaging, the DOSS configurator uses the following estimates to calculate voice port requirements:

■The total number of broadcast messages the customer organization generates per day

■The average length of a broadcast message in seconds