WEP does not work.

64-bit and 128-bit WEP Encryptions are

 

 

supported. Make sure that your access point is

 

 

set to accept "Shared Key" and the hex key is

 

 

typed in the HomePod web config page in the

 

 

Key #1 field.

 

 

Only hex keys are accepted. Turn ASCII key to

 

 

hex before using.

 

 

 

 

 

Make sure the hex key is entered correctly as

 

 

a continuous stream without spaces or

 

 

hyphens.

 

 

 

 

Buttons are slow to

A degradation of the signal strength or sudden

 

respond under

signal interference on the wireless network

 

wireless mode.

can cause this type of behavior. Wait a little

 

 

longer for the buttons to respond. Do not keep

 

 

on pushing the buttons repeatedly.

 

 

 

 

 

Look for the interference sources, such as

 

 

your cordless phone, microwave oven, TV

 

 

antenna, and monitors. Remove the sources

 

 

or place the access point and HomePod away

 

 

from these sources.

 

There is no sound or

Check the volume control on the HomePod

 

sound volume is low

and make sure that the volume is turned up.

 

when played.

 

 

 

Maker sure mute button on the remote control

 

 

 

 

unit is not activated. Press the mute button

 

 

again to deactivate mute.

 

 

 

 

Audio sound is

Confirm if the same song sounds any better

 

distorted.

when played on the computer. Perhaps the

 

 

song was just encoded badly from the source.

 

Audio sound is

Check the volume control on the HomePod

 

distorted when

and make sure that the volume is not turned

 

output to external

all the way up. When outputting to external

 

speakers.

speakers, set the volume on the HomePod to

 

 

about one third only and let the amplifier of the

 

 

external speakers/receivers do the

 

 

amplification.

 

 

 

 

 

Pressing the

The

button works in the same way a CD

 

button does not jump

player does. While a song is playing, push it

 

to the previous song

once and it will go back to the beginning of the

 

but repeats the

playing song. Pushing it twice will go to the

 

same song.

previous song.

 

 

 

 

AAC songs do not

AAC support is still currently under

 

play.

development. We will offer free upgrades to

 

 

current HomePod owners when it is available.

 

 

 

 

 

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