Songs purchased from Apple Audio Store do not play.

Songs purchased from Apple Audio Store are protected in a special AAC-DRM format and are not playable on HomePod. Apple does not allow third party products aside from iPod and iTunes to decode and play these songs. Unless Apple changes this policy, AAC-DRM playback on non-Apple players such as HomePod will not be legally possible.

Remote control does

Make sure the plastic protective slip insulating

 

not work.

the battery compartment is pulled out.

 

 

 

 

 

Make sure that you are pointing the remote at

 

 

the small circular hole located on the top left

 

 

corner of the front of the HomePod. Make sure

 

 

no physical obstruction is there between the

 

 

Remote and HomePod.

 

 

 

 

 

Make sure the emitter on the remote control

 

 

unit is pointing towards the HomePod.

 

 

 

 

HomePod hangs

Shut off the HomePod by holding down the

 

while booting up.

power button for two seconds, insert a paper

 

 

clip in the reset hole on the side of the

 

 

HomePod, or unplug and re-plug the power

 

 

cord. Hold a few seconds and restart the unit

 

 

again.

 

Power off button

The Power button has a prolonged timing

 

does not turn the

mechanism to prevent accidental shut off.

 

unit off.

Press and hold the Power button down for two

 

 

seconds to turn the unit off.

 

 

 

 

 

If the unit indeed hung and does not respond

 

 

to the Power button, unplug and re-plug the

 

 

power cord and try again.

 

 

 

 

Audio is playing, but

The LCD Sleep function in the web config

 

the LCD is dark.

page is turned on.

 

 

The contrast is set too low. Go to Settings->

 

 

Contrast on HomePod’s main screen to

 

 

increase the contrast value.

 

 

 

 

The FM reception is

Make sure the antenna wire is extended

 

bad.

outward. Be careful not to pull out the antenna

 

 

from inside the unit.

 

HomePod unit

Check to see if the four pads are in place on

 

topples or slides

the base of the unit. If these pads are present,

 

easily.

email us to get free replacement

 

 

 

 

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