
Songs purchased from Apple Audio Store do not play.
Songs purchased from Apple Audio Store are protected in a special
Remote control does | Make sure the plastic protective slip insulating |
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not work. | the battery compartment is pulled out. |
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| Make sure that you are pointing the remote at |
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| the small circular hole located on the top left |
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| corner of the front of the HomePod. Make sure |
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| no physical obstruction is there between the |
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| Remote and HomePod. |
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| Make sure the emitter on the remote control |
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| unit is pointing towards the HomePod. |
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HomePod hangs | Shut off the HomePod by holding down the |
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while booting up. | power button for two seconds, insert a paper |
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| clip in the reset hole on the side of the |
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| HomePod, or unplug and |
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| cord. Hold a few seconds and restart the unit |
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| again. |
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Power off button | The Power button has a prolonged timing |
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does not turn the | mechanism to prevent accidental shut off. |
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unit off. | Press and hold the Power button down for two |
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| seconds to turn the unit off. |
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| If the unit indeed hung and does not respond |
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| to the Power button, unplug and |
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| power cord and try again. |
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Audio is playing, but | The LCD Sleep function in the web config |
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the LCD is dark. | page is turned on. |
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| The contrast is set too low. Go to |
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| Contrast on HomePod’s main screen to |
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| increase the contrast value. |
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The FM reception is | Make sure the antenna wire is extended |
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bad. | outward. Be careful not to pull out the antenna |
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| from inside the unit. |
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HomePod unit | Check to see if the four pads are in place on |
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topples or slides | the base of the unit. If these pads are present, |
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easily. | email us to get free replacement |
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