Appendix B – Troubleshooting
PROBLEM | POSSIBLE CAUSE | WHAT TO DO | |
Power light off | Power supply cable disconnected. | Check the power supply cable. | |
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| Receiver not switched on. | Check the mains power cable is plugged in and mains | |
| socket is turned on. Turn on receiver. | ||
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No set up screen | HDMI/SCART cable disconnected. | Check HDMI/SCART cable connection to receiver | |
and television. | |||
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| Television not switched to HDMI/SCART input. | Select television’s HDMI/SCART input. | |
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| Cable from your aerial is disconnected. | Check the cable connections from your aerial. | |
‘Signal lock failed’ or ‘No | Consult a professional if necessary. | ||
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signal’ message | Inadequate signal. | Reinstall or | |
| installer if necessary. | ||
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| Your signal may be weak. Get a professional to check | |
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| your installation; your aerial may provide a better | |
No channels were |
| signal if it is realigned or moved somewhere else. | |
Inadequate signal. | Please remember that older aerials and indoor aerials | ||
found when searching | |||
| aren’t as effective as new outdoor and roof aerials. As | ||
for channels, some |
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| a last resort, try using a signal amplifier or booster to | ||
channels are missing |
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| improve reception. | ||
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| Some TV channels are not available in every area. | Use the postcode checker on www.freeview.co.uk. | |
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Full picture not visible | Mismatched screen format or that is how the | Using the Picture menu, choose the correct screen | |
programme is being broadcast. | type and display mode to suit your TV (see page 25). | ||
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36
