Appendix B – Troubleshooting

PROBLEM

POSSIBLE CAUSE

WHAT TO DO

Power light off

Power supply cable disconnected.

Check the power supply cable.

 

 

 

 

Receiver not switched on.

Check the mains power cable is plugged in and mains

 

socket is turned on. Turn on receiver.

 

 

 

 

 

No set up screen

HDMI/SCART cable disconnected.

Check HDMI/SCART cable connection to receiver

and television.

 

 

 

 

 

 

Television not switched to HDMI/SCART input.

Select television’s HDMI/SCART input.

 

 

 

 

Cable from your aerial is disconnected.

Check the cable connections from your aerial.

‘Signal lock failed’ or ‘No

Consult a professional if necessary.

 

signal’ message

Inadequate signal.

Reinstall or re-align your TV aerial. Consult your

 

installer if necessary.

 

 

 

 

 

 

 

Your signal may be weak. Get a professional to check

 

 

your installation; your aerial may provide a better

No channels were

 

signal if it is realigned or moved somewhere else.

Inadequate signal.

Please remember that older aerials and indoor aerials

found when searching

 

aren’t as effective as new outdoor and roof aerials. As

for channels, some

 

 

a last resort, try using a signal amplifier or booster to

channels are missing

 

 

improve reception.

 

 

 

 

 

 

Some TV channels are not available in every area.

Use the postcode checker on www.freeview.co.uk.

 

 

 

Full picture not visible

Mismatched screen format or that is how the

Using the Picture menu, choose the correct screen

programme is being broadcast.

type and display mode to suit your TV (see page 25).

 

 

 

 

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Manhattan Computer Products PLAZA HD-T2 manual Appendix B Troubleshooting, Problem