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PROBLEM POSSIBLE CAUSE WHAT TO DO
Power light off Power supply cable disconnected. Check the power supply cable.
No set up screen
Receiver not switched on. Check the mains power cable is plugged in and mains
socket is turned on. Turn on receiver.
HDMI/SCART cable disconnected. Check HDMI/SCART cable connection to receiver
and television.
Television not switched to HDMI/SCART input. Select television’s HDMI/SCART input.
‘Signal lock failed’ or ‘No
signal’ message
Cable from your aerial is disconnected. Check the cable connections from your aerial.
Consult a professional if necessary.
Inadequate signal. Reinstall or re-align your TV aerial. Consult your
installer if necessary.
No channels were
found when searching
for channels, some
channels are missing
Inadequate signal.
Your signal may be weak. Get a professional to check
your installation; your aerial may provide a better
signal if it is realigned or moved somewhere else.
Please remember that older aerials and indoor aerials
aren’t as effective as new outdoor and roof aerials. As
a last resort, try using a signal amplifier or booster to
improve reception.
Some TV channels are not available in every area. Use the postcode checker on www.freeview.co.uk.
Full picture not visible Mismatched screen format or that is how the
programme is being broadcast.
Using the Picture menu, choose the correct screen
type and display mode to suit your TV (see page 25).
Appendix B – Troubleshooting