Appendix B – Troubleshooting (continued)
PROBLEM
POSSIBLE CAUSE
WHAT TO DO
| Tuned to an SD channel. | Tune to an HD channel. | |
TV picture not HD |
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TV not capable of HD. | Connect the receiver to an | ||
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| TV connected by SCART. | Connect the TV with the HDMI lead. | |
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| Receiver in standby. | Switch on the receiver. | |
No response with remote |
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Remote control not aimed at the | Aim the remote control at the receiver. | ||
control | receiver correctly. | ||
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| Remote sensor on the front of the receiver is | Check for obstructions in front of the receiver. | |
| obstructed. | ||
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Receiver switches off after | Auto Standby is on. | Turn off the Auto Standby in the Time menu. | |
3 Hrs | |||
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No information for a channel | Information on the channel not downloaded. | Wait for the download. | |
in the programme guide | |||
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No digital text or interactive | Services not available on chosen channel. | Switch to a channel broadcasting interactive services. | |
services | |||
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Apps don’t open | No connection to Internet. | Check broadband connection and network | |
configuration in system menu. | |||
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Can’t access System menu | You have forgotten your PIN. | Please contact us for the Master PIN. | |
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