TROUBLESHOOTING GUIDE
Check the following before requesting service:
GENERAL SYMPTOM | POSSIBLE CAUSE | POSSIBLE SOLUTION |
No power. | Battery Pack is empty. | Recharge Battery Pack. |
Power on, but unit not functioning | Condensation has formed. | Unplug the unit and wait about one to |
properly. | Wrong type of disc inserted. | two hours to allow the player to dry. |
| This unit cannot play discs, other than | |
| Unit needs to be reset. | DVD, standard CDs or picture CDs. |
| Turn the power off, then unplug the unit. | |
|
| Wait one minute and then plug the unit |
|
| back in. |
| The disc is dirty or inserted incorrectly. | Clean disc and insert label |
| Some features and functions are not | This is normal, try another function. |
No picture. | available on all discs. | Connect the equipment according to the |
The equipment is not connected properly. | ||
| The INPUT of the TV is not set to receive | instructions in this manual. |
| Select the appropriate video input | |
| the DVD signal output. | mode, usually VIDEO or AV. |
| The video cables are not securely | Connect the video cables securely. |
| connected. | Connect the equipment according to the |
No sound. | The equipment is not connected properly. | |
| The equipment connected with the audio | instructions in this manual. |
| Select the appropriate audio input | |
| cable is not set to receive the DVD signal | mode. |
| input. | Turn the volume up. |
| The volume is turned all the way down. | |
Playback picture rolls. | The connected receiver’s power is off. | Turn the audio receiver on. |
Unit needs to be reset to NTSC. | Select NTSC in the menus (see page 18). | |
The playback picture is poor. | The disc is dirty. | Clean the disc. |
The Search feature is not working. | Some discs have sections that do not | This is normal on some discs. |
The picture is not fitting properly. | allow searching. | Select the correct TV type (PS, LB, 16:9) |
Wrong menu option is selected in the | ||
The remote control is not working. | SETUP MENU. | which matches the TV you are using. |
The battery is weak or dead. | Install a fresh battery. | |
| The battery is not installed properly. | Install battery according to the diagram. |
| The remote is not aimed at the sensor. | Aim the remote at the sensor. |
| Distance is too far or there is too much | Operate within 20ft, or reduce the light |
| light in the room. | in the room. |
| There is an obstacle in the path of the | Move obstacle. |
| beam. |
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