TROUBLESHOOTING
| Symptom |
| Possible Cause(s) |
| Solution |
| All Interfaces |
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| The print quality of the bar |
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| code is suspect. |
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| Scanner beeps at some |
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| The type of printer and/or the printer settings could be the |
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| problem. | |
| bar codes and NOT form |
| Check the character length |
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| others of the same bar |
| lock. |
| Check the print mode or change the printer settings. For |
| code symbology. |
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| example change to econo mode or high speed. | |
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| The aspect ratio of the bar |
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| code is out of tolerance. |
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| The unit is trying to scan a |
| UPC/EAN and Code 128 are enabled by default. Verify that |
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| particular symbology that is |
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| the type of bar code being read has been selected. | |
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| not enabled. |
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| The unit powers up but |
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| The unit has been |
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| does not scan and/or |
| configured for a character |
| Verify that the bar code that is being scanned falls into the |
| beep. |
| length lock or a minimum |
| criteria. |
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| length and the bar code |
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| being scanned does not |
| Typical of |
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| satisfy the configured |
| minimum of 4 character bar code. |
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| criteria. |
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| The bar code may have |
| Check if it is a check digit, character or border problem. |
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| been printed incorrectly. |
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| The unit beeps at some |
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| The scanner is not |
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| bar codes but NOT for |
| configured correctly for this |
| Check if check digits are set properly. |
| others of the same bar |
| type of bar code. |
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| code symbology. |
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| The minimum symbol length |
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| setting does not work with |
| Check if the correct minimum symbol length is set. |
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| the bar code. |
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| RS232 Only |
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| The com port at the host is |
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| not working or is not |
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| The unit powers up OK |
| configured properly. |
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| Check to make sure that the baud rate and parity of the | |
| and scans OK but does |
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| The cable is not connected |
| scanner and the communication port match and the program is | |
| not communicate properly |
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| to the proper com port. |
| looking for RS232 data. | |
| to the host. |
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| The com port is not |
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| operating properly. |
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