Frequently asked questions
The machine does not rinse when turned on although the automatic rinse feature is set to "On".
When the machine is still at a temperature of about 140°F (60°C). The machine will not rinse when it's too hot.
The water dispensing stops when programming the serving size.
–There was not enough water in the tank (if the unit is not plumbed). The dispensed water amount will not be saved.
–If the maximum water amount is dispensed, the water flow stops automatically. The maximum water amount is saved.
–Fill the water tank before programming the serving size.
Water is in the waste unit.
This is not a fault.
This is residual water from the cleaning process.
"Coffee water" is in the waste unit.
If the grind control is set to very fine, there might be coffee water in the waste unit.
If the grind control is not set to very fine, contact Technical Service.
The descaling process was started accidently.
The descaling process cannot be canceled once it is started. The process needs now to be completed. This is a safety feature to ensure the process will be completed. It is important for best results and the longevity of the machine.
The preheating time is increased, the water flow amount is not correct and the unit performs less?
The machine needs to be descaled.
See "Descaling the appliance".
No water flows from the spouts.
The filters in the brew unit are clogged.
Rub any residue off the filters with a sponge.
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