Frequently asked questions
The steam heating system is turned off but steam can still dispensed.
Steam can be dispensed as long as the steam heating system is heated. Once it has cooled, steam can only be dispensed once the steam system has heated.
The coffee dispensing is interrupted.
The water tank is empty.
If the unit is plumbed, check the water line and plumbing.
If the unit is used with the water tank, refill the water tank with fresh cold tap water. You will be asked whether you would like the coffee dispensing to continue after the water tank has been filled. If you do not confirm with "OK" within 5 minutes the coffee preparation will be cancelled.
Instead of coffee only water is dispensed.
–The beans may have gotten stuck.
–The ground coffee funnel cover was opened and closed and a preparation with ground coffee was selected but no ground coffee was inserted.
The coffee system switches automatically back to beans use after the preparation.
–Pull the bean container out and push it back in.
The drip tray is empty but a message to empty it is displayed.
–The metal contacts are soiled or wet.
–Check if the drip tray is inserted correctly.
–Clean and dry the contacts.
–Insert the drip tray as described in "Cleaning and Care - Drip tray".
–Turn the machine off and on again with the main switch.
–If the message still appears contact Technical Service.
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