Problem solving guide
Repairs to electrical appliances should only be carried out by a suitably qualified and competent person in strict accordance with current local and national safety regulations. Repairs and other work by unqualified persons could be dangerous. The manufacturer cannot be held liable for unauthorised work.
Some minor problems can be corrected without contacting Miele.
What to do if . . .
. . . the appliance does not get cool.
Check whether the appliance has been switched on. The temperature display must be lit up.
Check that the plug is correctly inserted into the socket and switched on.
Check that the fuse is not defective and the mains fuse has not tripped. If it has there could be a fault with the household electrical wiring, the fridge freezer or another electrical appliance. Contact a qualified electrician or Miele.
. . . the temperature in the refrigerator section or freezer section is too low.
Set a warmer temperature.
The Super freeze function is still on and the Super freeze indicator light is on.
Check that the doors have been closed properly.
Has a large amount of fresh food been frozen at the same time? This makes the compressor run for longer, causing the temperature in the refrigerator section to fall automatically.
. . . the compressor is switching in too frequently and for too long.
Check whether the ventilation gaps have been covered over or become dusty.
Check whether the metal grille (heat exchanger) at the back of the appliance has become too dusty.
The doors have been opened too frequently, or a large amount of fresh food has been put in at once for freezing.
Check that the doors have been closed properly.
. . . the compressor runs continuously.
To save energy, the compressor runs at a lower speed, but for longer, when less cooling is required.
. . . the frozen food is thawing because the freezer section is too warm.
Is the room temperature lower than the ambient temperature for which the appliance is designed?
If so, raise the temperature of the room.
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