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If your unit should have a problem, please call our Technical Support department to resolve any issues. Please call,
Model number: example: MCP 3000 E
Model Part number: example: 900xxxxx
Model Serial number: example: FC87011200001 (13 characters)
Length in Service: example 25 months
Diagnostic code at time of problem: example: E32
Time of day during failure: example: 4:15 am
Weather conditions during failure: example: clear skies, no power problems.
OurTechnical Support department is open from 8am
-Friday. Please feel free to consult our Power Forum on our website for assistance at www.minutemanups.com
Code Definition
E01 System off resulting from Microprocessor checksum error.
E03 Battery voltage is below safe operating range (AC mode).
E04 Battery voltage has exceeded safe operating range (AC mode).
E05 Thermal sensor is dead or unit exceeds safe temperature.
E10 Configuration dip switch is in the off position.
E13 Input/Output voltage difference is out of 6V specification (AC tracking mode).
E22 +DC bus voltage is out of the range of +15% to
E23
E24 Phase unlocks between input and output.
E32 Power is over 100% for 60 seconds.
E32 Power is over 125% for 10 seconds.
E32 Power is over 150%.
E32 Power is over 300%
E32 RMS current is over 100% for 60 seconds.
E32 RMS current is over 125% for 10 seconds.
E32 RMS current is over 150% for 3 seconds
E32 RMS current is over 300%
E32 Power is over 100% or RMS current is over 100% for 5 seconds (DC mode).
E32 Power is over 125% (DC mode).
E40 Temperature is out of range.
E52 Output senses a short circuit.
E53 Battery test error (battery may be bad or needs charge time).
E55 Input voltage is over 150Vrms for 120vac units.
Diagnostic codes not listed are used by Engineering staff for programming purposes.
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