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HP ep9010, ep9012 DVD player problems, If several picture settings seem completely wrong and you cannot fix them:, If the image disappears from the computer screen:

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Fixing problems

If several picture settings seem completely wrong and you cannot fix them:

❏Press menu, go to Picture > Color settings > Reset color settings, and press ok.

❏Press menu, go to Setup > Reset all settings, and press ok.

If a scrolling or cut-off image is displayed for a computer connection:

❏Press menu, go to Picture > VGA settings > Auto sync, and press ok.

❏Turn everything off. Then power on the projector first and power on the notebook or desktop computer second.

❏If the previous steps do not correct the display image, adjust the resolution of the notebook or desktop computer to 800×600 pixels. If the computer has multiple monitors, adjust the resolution of the monitor assigned to the projector.

If the image is flickering or unstable for a computer connection:

❏Press menu, go to Picture > VGA settings > Auto sync, and press ok.

❏Press menu, go to Picture > VGA settings, and adjust Frequency orTracking.

If the image disappears from the computer screen:

❏For a notebook computer, you might be able to turn on both the external VGA port and the built-in screen. See the computer manual.

If text or lines from a computer display seem rough or uneven:

❏Check the focus adjustment.

❏Press menu, go to Picture > Shape settings > Reset keystone, and press ok.

If a computer display is projected with low resolution:

❏Press menu, go to Setup > DVI compatibility, and select VGA only. Note that this setting is not compatible with standard DVI devices.

DVD player problems

If a message shows an error message:

❏Be sure the disc is inserted with the label facing up.

❏Check the disc for scratches or other problems. Try cleaning the disc. Try a different disc.

User’s Guide

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Contents

Page Page Contents 2 Playing DVDs and CDs 3 Showing video 4 Adjusting the projector 5 Maintaining the projector 6 Fixing problems 7 Support and warranty 8 Reference Index Page Setting up Safety precautions What’s in the box Identifying the contents of the box Identifying the contents of the box (Continued) Identifying common features Projector at a glance Identifying major components Projector buttons and lights Identifying the projector buttons and lights Back panel Identifying back panel components Remote control Identifying features of the remote control Identifying features of the remote control (Continued) Accessories Setting up the projector Planning your layout Page Page Image size relative to distance from the screen Connecting power Connecting a video source Connecting a component-videosource Connecting an S-videosource Connecting a composite-videosource Connecting a DVI source Connecting a SCART source Connecting a sound system menu Sound > Internal speakers Connecting several video sources Connecting a computer Turning the projector on and off Turning the projector on Turning the projector off Moving the projector Making basic adjustments Selecting a source Aiming the projector Adjusting the focus and zoom Changing the picture mode Adjusting the shape of the picture Adjusting a slanted picture Adjusting the volume Page Playing DVDs and CDs Using the built-inDVD player Playing a DVD Using special play options Opening the DVD menu Showing pictures Playing audio CDs Page Page Showing video Showing the video source Hiding or showing the picture Showing a computer screen Page Adjusting the projector Adjusting the picture and sound Adjusting the picture Adjusting the sound Adjusting the projector setup Using the on-screenmenu Changing settings using the on-screenmenu Input menu Input menu Picture menu Picture menu Picture menu (Continued) Sound menu Sound menu Setup menu Setup menu Help menu Page Maintaining the projector Getting the projector status Cleaning the projector lens Replacing the lamp module Replacing the battery in the remote control Page Fixing problems Troubleshooting suggestions Warning light problems If both red warning lights are blinking: If the red temperature light is on or blinking: Start-upproblems If no lights or sounds turn on: Picture problems If a “waiting” message is displayed on a blank screen: If the wrong input source is displayed: If the image is out of focus: If the image is too small or too large: If the image has slanted sides: If the image is stretched: If the projected colors seem completely wrong: If the picture is not clear (ghost images, smearing, poor quality): If a DVI source is not displayed when the DVI port is selected: If several picture settings seem completely wrong and you cannot fix them: DVD player problems If a message shows an error message: If a disc in the tray does not automatically play: If some pictures on a CD do not show: If you cannot display a DVD menu: Sound problems If no sound is coming out of the projector: Interruption problems If the projector stops responding to all controls: If the lamp shuts off during a show: If the lamp burns out or makes a popping sound: Remote control problems Testing the projector Support and warranty Support Contacting HP support Step 1: HP digital projector documentation Step 2: HP e-support Page Obtaining HP repair Limited warranty HP digital projector limited warranty statement Extent of limited warranty Limitations of warranty Limitations of liability Local law Page Reference Specifications Projector specifications Projector specifications (Continued) Video mode compatibility Safety information Laser safety Laser data LED safety Mercury safety Regulatory information Connections to peripheral devices Canada Japan Korea International Page Page Index Page Page Page Page Page Page Page Mercury Safety WARNING: