Appendices91
Appendix E: Troubleshooting, continued
NetCommand IR Control
Symptom | Remarks | |
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1. | NetCommand unable to learn specific device | • A/V Device does not use IR format for remote control |
| keys. | signal. ITT and RF formats cannot be learned. |
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| • Room lighting may affect the signal. Have the remotes very |
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| close (6 inches or less) to the TV during Learning. |
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| • Some, but not all, device key functions can be learned |
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| by NetCommand. For example, POWER and PLAY may be |
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| learned, but other functions may not. |
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| • The signal from the remote control may not be strong |
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| enough. Insert fresh batteries and try Learning again. |
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| • The key was “learned” correctly but can be accessed only |
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| from the Tools menu. |
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2. | The A/V receiver is the selected audio source | A/V Receiver Set Up for Audio and Video Switching over HDMI |
| but there is no sound. | |
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| ANT or a front panel input), verify that the TV’s AUDIO |
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| OUTPUT is connected to the A/V receiver and the |
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| correct key has been “learned.” |
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| you have not learned the IR codes for the A/V receiver |
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| inputs to which your devices are connected. |
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3. | There is no sound or picture from the A/V | The NetCommand A/V receiver setup is not switching audio |
| receiver for my DVD player or other device | and video inputs properly because you did not “learn” the |
| connected to the A/V receiver; the A/V | A/V receiver’s IR codes for the device inputs. See “Automatic |
| receiver should be sending video to the TV | Audio/Video Switching Over an HDMI Connection,” page 69. |
| over an HDMI cable. |
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| (A/V Receiver Set Up for Audio and Video |
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| Switching over HDMI) |
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4. | I’ve selected my DVD player or other sur- | A/V Receiver Set Up for Audio and Video Switching over HDMI |
| round sound device in combination with the | With your DVD player connected to the A/V receiver, only |
| TV speakers but hear no sound from the TV | video is passed from the A/V receiver to the TV because of |
| speakers. | |
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5. | I “learned” the RECORD key for my VCR/DVR | Check that the VCR or DVR is receiving a signal directly from |
| but when I pressed the RECORD key, the VCR/ | your cable box or satellite receiver. |
| DVR did not record anything. |
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For assistance call 1(800)