Troubleshooting, continued
| Problem | Possible Solution |
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30. | The A/V Receiver is the selected audio source | • Check to see if the A/V Receiver power is turned on. After the power |
| but there is no sound. | is turned on, redisplay the Device Selection menu and press ENTER |
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| to allow NetCommand to correctly select the A/V Receiver input. |
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| • From the NetCommand menu, select Review. Check the Review |
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| screen to see if the input for the A/V Receiver assigned to the |
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| corresponds to the actual connections on the A/V Receiver. If |
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| they do not match, either change the actual connections, or select |
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| Change on the Edit NetCommand menu to change the device on the |
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| Connection screen. |
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31. | The TV Speaker icon or A/V Receiver icon is | Select the Change setting from the Edit NetCommand menu, and then |
| grayed out and not selectable. | select the device (for example VCR). Once the Connection screen is |
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| displayed, check if the audio check box is selected for the TV input |
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| and/or AVR input. |
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32. | Cannot see the A/V Receiver menu. | The A/V Receiver is not connected to any input of the TV. To check the |
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| A/V Receiver menu, temporarily plug into an unused input of the TV, |
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| such as Input 3 (on front). Then select Review from the NetCommand |
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| Menu, turn the input On to view the A/V Receiver menu. |
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33. | Screen is black when trying to view digital | The PerfectColor™ color balance has been incorrectly set. Reset the |
| channels or IEEE 1394 device. | color balance by repeatedly pressing the Video button on the remote |
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| until the PerfectColor option appears. Press ENTER, then CANCEL |
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34. | The REC button is not working, or, on the | • The device does not support recording, such as a DVD player. |
| Transport menu the record key is grayed out and | • Recordings can not be initiated from the Transport menu when using |
| not available. | an IEEE 1394 device. Select the source that will be recorded from the |
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| Device Selection menu and press REC. The Record menu displays |
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| allowing setup of a recording. |
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35. | A program recorded from your TV is distorted | TV was set to Anamorphic when program was recorded. Record |
| when played on a 4:3 TV. | programs in Cropped mode if playing back on a 4:3 TV. |
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36. | Excessive digital artifacts. | • The IEEE 1394 cable is too long (15 feet between devices is the |
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| maximum length). |
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| • There may be a slow device in the middle of the IEEE 1394 network. |
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| Move the slow devices to the end so that connections for faster |
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| devices do not pass through them. |
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37. | Cannot see a picture from a DV Camcorder. | • Go to Device Selection menu and select analog connection. |
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| • Connect the DV Camcorder to analog input (for example, |
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| Select NetCommand from the main menu, then Change. At the |
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| Change screen, select the camcorder. On the Name screen, check |
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| Analog Connection. Select the device and on the following screen, |
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| select which analog input was used, and check audio and/or video. |
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38. | DVCR analog/digital problems. | If the tape is currently playing but no picture displays, there may be a |
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| mismatch of the medium with the display. Press DEVICE to display the |
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| Device Selection menu. Press ENTER for the DVCR device. If digital is |
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| selected, try analog, or if analog is selected, try digital. |
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39. | Digital cable signals on IEEE 1394 can exceed the data rate standards | |
| outs (loss of picture or sound), or no playback. | supported by DVCR. |
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40. | There is no audio and video from the IEEE 1394 | • The device is not turned on - turn the device power on. |
| device. | • No medium (tape or disc) is inserted into the device. |
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| • The medium is blank (has no recording). |
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| • The play command failed - Try pressing play again on the device’s |
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| remote control or front panel. |
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| • The device is already in use (for example: the device is currently |
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| recording). |
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| • The source is |
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| • The device’s digital video signal is not supported by the TV, such |
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| as DV video, common with camcorders. Use analog connections |
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| instead, if available. |
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| • The device is not an audio/video device. |
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| • Too many other devices are already communicating over IEEE 1394. |
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| Remove or stop some devices and try again. |
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