TROUBLESHOOTING

WARNING

WARNING

Turn appliance OFF and allow to cool before servicing. Only a qualified service person should service and repair the heater.

Note: All troubleshooting items are listed in order of operation.

OBSERVED PROBLEM

POSSIBLE CAUSE

REMEDY

 

 

 

When ignitor button is pressed, there is no spark at ODS/pilot.

1.Ignitor electrode positioned wrong.

2.Ignitor electrode is broken.

3.Ignitor electrode not connected to ignitor cable.

4.Ignitor cable pinched or wet. Keep ignitor cable dry.

5.Broken ignitor cable.

6.Bad piezo ignitor.

1Replace ignitor.

2.Replace ignitor.

3.Reconnect ignitor cable.

4.Free ignitor cable if pinched by any metal or tubing.

5.Replace ignitor cable.

6.Replace piezo ignitor.

Appliance produces unwanted

1.

Appliance burning vapors from paint, hair

odors.

 

spray, glues, etc.

 

2.

Gas leak.

 

3.

Initial burn off.

1.Ventilate room. Stop using odor causing products while heater is running.

2.Locate and correct all leaks.

3.Ventilate room and turn unit on high until odor is gone. Odor should be gone after 6 hours of continuous use.

Appliance shuts off during use. 1. Not enough fresh air is available for ODS/ pilot to operate.

2.Low line pressure.

3.ODS/pilot is partially clogged.

4.Defective Thermopile.

5.Restrictions in incoming air flow.

1.Open window and/or door for ventila- tion.

2.Contact local gas company.

3.Clean ODS/pilot.

4.Check pilot flame, check wire connec- tions, check output, should be 325 mil- livolts across TH/TP and TP Terminals with ON/OFF switches off.

5.Check for bottom riser on glass door, sunken fireplace, excessive lava rock/ cinders densely packed against grate.

Gas odor even when control

1.

Gas leak.

1.

Locate and correct all leaks.

knob is in OFF position.

2.

Control valve defective.

2.

Replace control valve.

 

 

 

 

 

When ignitor button is pressed,

1.

Gas supply turned off or manual shutoff valve

1.

Turn on gas supply or open manual

there is spark at ODS pilot, but

 

closed.

 

shutoff valve.

no ignition.

2.

Control knob not in PILOT position.

2.

Turn control knob to PILOT position.

 

3.

Control knob not pressed in while in PILOT

3.

Press in control knob while in PILOT

 

 

position.

 

position.

 

4.

Air in gas lines when installed.

4.

Continue holding down control knob.

 

 

 

 

Repeat igniting operation until air is

 

 

 

 

removed.

 

5.

ODS/pilot is clogged.

5.

Replace ODS/pilot assembly or get it

 

 

 

 

serviced.

 

6.

Gas regulator setting is not correct.

6.

Replace gas regulator.

32

23D8020

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Monessen Hearth DIS33G manual Troubleshooting, Observed Problem Possible Cause Remedy
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DIS33G specifications

The Monessen Hearth DIS33G is a remarkable direct vent gas fireplace designed to provide both warmth and aesthetic appeal. Known for its versatility and advanced features, this fireplace is perfect for modern living spaces, enhancing comfort while being energy-efficient.

One of the standout features of the DIS33G is its sleek design that fits seamlessly into a variety of home decors. With a compact size of 33 inches, it can be installed in smaller spaces without compromising on style or functionality. The unit boasts a large viewing area, which is framed by a beautiful glass front, allowing occupants to enjoy the mesmerizing flames from various angles.

The DIS33G employs advanced technologies for superior performance. It is equipped with a powerful, efficient heating system that can produce up to 30,000 BTUs. This allows for ample heating capacity, making it ideal for creating a cozy atmosphere in larger rooms or open-concept spaces. Notably, its direct vent technology ensures that all combustion gases are expelled outdoors while drawing in fresh air for combustion, promoting healthier indoor air quality.

Another key characteristic is the variety of customizable options available, including multiple log sets and decorative media choices. Homeowners can choose between traditional log sets or contemporary glass media to create the desired ambiance. Additionally, the unit offers various finish options, enabling users to blend the fireplace seamlessly into their home's interior.

The Monessen Hearth DIS33G is also designed for user convenience. It comes with an easy-to-use remote control system, allowing users to adjust flame height and heat output without leaving their seats. The unit includes a thermostat, providing automatic temperature regulation for enhanced comfort and energy efficiency.

Safety is paramount with the DIS33G, as it comes with built-in safety features, including a safety shut-off system that automatically engages in case of irregular operation. This ensures peace of mind for those using the fireplace.

In summary, the Monessen Hearth DIS33G stands out as an ideal solution for those seeking a stylish and efficient gas fireplace. With its modern design, advanced heating technology, customizable options, and safety features, it provides both functionality and elegance, making it a valuable addition to any home. Whether for warmth or aesthetic charm, the DIS33G is designed to transform any living space into a cozy retreat.
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