305.book Page 87 Tuesday, April 15, 2003 11:15 AM
Warranty & Service
How to Obtain Warranty Service
To obtain warranty service, you must call or write Motorola BCS Technical Response Center within the applicable warranty period at Motorola BCS Technical Response Center, 6450 Sequence Drive, San Diego, CA 92121, (858)
When you call or write, explain the problem. Ask whether the component should be returned for service or retained by you for servicing in place. Ask for a Return Service Authorization (RSA) number and for the address to send the component if the component is to be returned. (If you write, be sure to include a copy of your sales receipt or other proof of purchase date, a copy of your warranty, your phone number, and return address.
If the Motorola BCS Technical Response Center requests you to return the component, pack it safely and securely, preferably in the original shipping carton. Put the RSA number on the outside of the shipping carton. Enclose a letter explaining the problem. Be sure to include a copy of your sales receipt or other proof of purchase date, a copy of your warranty, and your phone number and return address. Ship it insured to the authorized service center specified by Motorola BCS. All packing, shipping and insurance charges to return the component to Motorola BCS must be prepaid by you. A qualified technician may be required to remove or install a component, and any charges for such work are your responsibility.
NOTE: If the warranty on your component is expired, voided or inapplicable, Motorola BCS will not repair the component until you agree to pay for quoted charges. If you do not agree within 30 days, the component will be returned un- repaired. You are responsible for transportation charges both ways on components which are not under warranty. Out of warranty product shall be subject to additional service and repair charges if it is determined that any product label, marking or serial number has been altered, defaced or removed, and/or if a product or component has been altered, modified, used improperly or had its housing opened.
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