Troubleshooting | Motorola A780 specs

Troubleshooting

If you have questions or need assistance, we’re here to help. Check these questions first if you have problems with your phone. Go to www.motorola.com/consumer/support for additional customer care options. You can also contact the Motorola Customer Support Center at 1-800-331-6456 (United States), 1-888-390-6456 (TTY/TDD United States for hearing impaired), or 1-800-461-4575 (Canada).

Question	Answer
Is your battery	The battery level indicator z should
charged? Do	have at least one segment showing. If it
you see in	does not, recharge your battery (see
the display?	page 24.)

Do you have a	If necessary, turn off your phone and
valid SIM card	make sure that you have inserted a valid
inserted in	SIM card (see page 20).
your phone?

Does the	The signal strength indicator + should
handset have	have at least one segment showing. If it
a signal? Do	does not, move to an area with a
you see = in	stronger signal to use your phone.
the display?

Is the earpiece	While on a call, rotate the rocker switch
volume too	up to increase the earpiece volume.
low?

168Troubleshooting

Image 168

Motorola A780 manual Troubleshooting

Contents

Welcome Check It Out Set Up a BluetoothWireless Send Motorola, Inc Consumer Advocacy Office United StatesMotorola, Inc Software Copyright Notice Contents Contents Contents Calculator Alarm Clock File Manager Recent CallsRealOne Media Player Voice Recorder Drawing Pad Contents External Antenna Care Phone Operation Approved Accessories Body-Worn Operation Voice CommunicationData Operation Facilities AircraftMedical Devices Pacemakers For Vehicles With an Air Bag Gas or Petrol StationsOther Medical Devices Potentially Explosive Atmospheres Blasting Caps and AreasDamaged Products Batteries and Chargers Important safety information will follow FireRegulatory authorities for more information Trash Repetitive Motion Injuries 0168 Caring for the Environment by Recycling Optional Features Optional AccessoriesGetting Started About This Guide Installing the SIM Card Battery Tips Getting Started Installing the Battery Charging the Battery Installing the TransFlash Memory Card Turning Your Phone OnYou can insert a TransFlash Memory card into the memory Turning Your Phone Off Making a Call Flip ClosedFlip Open Answering a Call Adjusting Volume Rotate the rocker switch up or down toViewing Your Phone Number See page 1 for a basic phone diagram Learning to Use Your PhoneHome Screen Status Bar Global Navigation Bar Launcher screenAddress Book Go to the address book Phone Application Launcher Application LauncherIconStatus Bar Selected Office Applications Multimedia ApplicationsExtra Applications Games Button Bar Status BarExit Clock Shows the current time Entering Text Handwriting Pinyin Keyboard Zhuyin Keyboard Adjusting Text Input Settings English KeyboardNumeric Pad Function Buttons Using the Rocker Switch Tap T Setup in the application launcher screen, then tapTap and Hold Using the 5-Way Navigation Joystick Using the Handsfree Speakerphone External Display Features Unlocking the Phone Keypad Using the Quick Menu In-Call Features Using the Address Book Dialing a Second Number During a Call To call or send a text message to a contact To store contacts in the address book, see Sending a Text Message ITAP Mode TAP Mode First character of every sentence is capitalized Dialing Recent Calls To call or send a text message to a recent call Using the RealOne Media Player For more information about using the media player, seePress O to stop audio playback Setting a Ring Alert Style Calling Features For basic instructions on how to make and answer calls, seeActivating Flip Answer Changing the Active Line Using Automatic Redial Using Caller IDRedialing a Number Canceling an Incoming Call Phone displays the caller’s name and picture ID Calling an Emergency Number Dialing International NumbersDirect Dialing an Extension or Voicemail Number Use the keypad to dial the phone number Dialing an Extension Number During a Call Calling With Turbo Dial Putting a Call On Hold Muting a CallActivating the Handsfree Speakerphone Dialing Another Number During a Call Transferring a Call Announce the Call TransferDo Not Announce the Call Transfer Making a Conference Call Storing Your Name and Phone Number Using Category Views Address BookViewing Your Contact List Adding a New Contact Viewing and Editing Contact DetailsTap é, then tap New Contact Creating a Group Calling or Sending a Message to a ContactTap in the global navigation bar to open the address book Searching for a Contact Tap a contact name to view its details Details list Setting the Contact Storage Location Sorting the Contact ListDeleting a Contact Copying Contacts Tap OK to copy the numbers to the new location Creating and Editing Categories Creating a New CategoryAdding Members to a User Category Checking Address Book Capacity Deleting a User CategoryTap ó to return to the address book Sharing Contact Information Synchronizing Address Book Entries Viewing and Editing Owner’s Information Using the Message Center MessagesMessage center contains the following folders Inbox Stores SMS and MMS messages you have received Setting Up Your Signature Sent Items- Stores copies of messages you have sent Sending a Text Message Sending a Multimedia Message MessageUndelivered message Message contains one or more pages with text Tap the message type To open the MMS message Composition screen shown at RightText entry method Save it as a quick card Displayed Viewing the Status of Unsent Messages Tips For Sending Messages Receiving a Message Reading and Replying to Messages Your reply. SMS onlyMMS messages that you compose Messages that you receive are stored in the inbox Storing an Object From a Multimedia Message Sorting MessagesViewing Draft Messages Creating and Using a Personal Folder Viewing Deleted MessagesViewing Messages on Your SIM Card Moving Messages Between Folders Tap Done to save the folder Setting Up the Message Inbox When you are finished, tap OK to save your settings SMS Setup Options MMS Setup OptionsOutgoing text messages Send and receive text messages MMS Network Profile Setup Your WAP service provider Select the server you want to useInformation may be viewable only Information Service Messages Browser Messages Tap Info Service to open the info service inbox setup editor Office Applications Recent Calls Using Mailboxes and Folders Sending an Email Message Receiving an Email Message Display Cc and/or Bcc header fields toMessage to additional recipients Media object to the message Creating and Using a Personal Folder Setting Up the Email MailboxReading, Copying, or Moving Email Messages Automatic Mailbox Setup Manual Mailbox Setup Send Setup Options Receive Setup Options Confirm your user passwordReceiving host POP3 or Imap Select to check all folders for email Calendar Month View Week View Tap the direct line in a field to Enter event details. Pull down Scheduling a Meeting Editing an Event Dismissing a Reminder Alarm Changing the Calendar SetupDeleting an Event Sharing Event Information Tasks Synchronizing Calendar EntriesAdding a New Task Viewing Tasks Viewer Office Applications Calculator Alarm Clock Install on your phone File ManagerApplication Clipboard contents in the current Editing Files and FoldersCreating a New Folder Folder Viewing SortingSearching Viewing a Folder Tree Using a Removable Memory Card Text-based List View or graphic icon More Or folder Media Applications BrowserStarting a Browser Session Interacting With Web Pages Select a Custom Zoom setting Or Share the highlighted bookmarkBrowser information Zoom in or out on the Web page, or Downloading Files ActiveDelete cookies Using Network Connection Profiles Closing the BrowserSelecting a Profile Creating a New Profile WAP service provider Password for Gprs APN connectionPrimary and backup DNS IP servers Phone number to use to set up a CSD Using Browser Profiles Creating and Using Playlists RealOne Media Player Camera Using the Viewfinder Taking a Photo Recording a VideoViewing and Deleting Photos or Video Clips Tap Capture or press the camera key to take a photo Using Effects Adjusting Setup OptionsTap é, then tap Delete Take Using the Delay Timer Voice Recorder Making a RecordingPlaying a Recording Tap k to start recording Speak into the phone Drawing Pad Changing the Voice Record Storage LocationTo draw a new picture New picture Select the drawing canvas size Video Bluetooth Wireless Connections Turning Bluetooth Power On/OffExtra Applications Searching for Other Devices Connecting to a Recognized Device Making Your Phone Visible to Other Devices Disconnecting From a Device Exchanging Objects With Another DeviceSending an Object Receiving an Object Modem Phone’s modem application World Time Sending a Data CallReceiving a Data Call STK Extra Applications Synchronizing Phone Information Motosync With Exchange ActiveSyncConnected while out of the office Schedule when synchronization occurs OverviewGetting Started With MOTOSYNC, you can Configuring Motosync Select to sync primary contactsSelect to sync primary calendar Select to sync primary email For input errors If there are multiple data serviceService provider Assistance from your service provider Settings Check boxesDay starts Day ends Synchronizing Information Errors Motosync With SyncML Information specific to your Tasks folder Common URL address for your Described aboveServer Tethered Sync Synchronizing Phone Information Phone Setup Ring Alert Style Wallpaper Color Scheme Voice Commands Text SizeLanguage Loading Voice Recognition Using Voice Recognition Voice Command List Phone Setup Setting Voice Command Options Go to Home Page / Home Page Return to the home screen USB Mode Auto Keylock Touchscreen Calibration Power Management Backlight Brightness and Duration Security Fixed Dialing Locking the SIM Card Unblock the SIM Card PIN Code Locking the Phone Unblock the SIM Card PIN2 CodeLocking Your Phone Unlocking Your Phone Changing a Code, PIN, or Password Barring Calls Master Reset If You Forget a Code, PIN, or Password Master Clear Getting More Out Of Your Phone Forwarding Calls Monitoring Phone Use Viewing and Resetting Call Timers and Cost Trackers Using a Timer During a CallReset the call timer On this phone. You cannot reset this Adjusting Call Cost Settings Current call Using Handsfree Features Adjusting Bluetooth Accessory SettingsViewing Credit Information Sharing Information Activating Auto AnswerSending Data Receiving Data Troubleshooting Following refer to specific problems Stolen. To To your service provider the companyThat sends you your monthly wireless Report this? Service bill Forgot my See Password Pressed NothingHappened Display Call Heard anAlternating Cannot My battery What can I do See To extend Battery life?Cannot hear Or received Display Does not support Internet access Says Phone in a normal tone of voiceBrowser but Browser but May be temporarily busy Display Specific Absorption Rate Data Cenelec is a European Union standards body Backlight 154 barring calls 158 battery 22 Bluetooth indicatorIndex Answering a call 27, 50 Call meters 163 call timers 163 caller ID Internet network connection settings 160 Message Signal strength indicator 159 Phone numberRedialing Storing in address book 110, 144 trash folder 80 travel charger 22 turbo dial 124 Voicemail 27 Volume Earpiece Patent Re ,976 Unblocking the SIM card Wallpaper 147 156Unlock 132