Motorola DCH3200 If You Need Help, Calling for Repairs, Standard Miscellaneous Features

1 INTRODUCTION

Standard Miscellaneous Features

•Unswitched AC accessory outlet

•Messaging capabilities

•Digital diagnostics

•Full feature access from front panel using a four-digit, seven-segment VFD display

If You Need Help

If you need assistance while working with the DCH3200, contact the Motorola Technical Response Center (TRC):

•Inside the U.S.: 1-888-944-HELP (1-888-944-4357)

•Outside the U.S.: 1-847-725-4011

•Motorola Online: http://businessonline.motorola.com/

The TRC is on call 24 hours a day, 7 days a week. In addition, Motorola Online offers a searchable solutions database, technical documentation, and low-priority issue creation and tracking. For specific toll-free numbers when calling from outside the United States, please refer to your product manual or our Web page.

Calling for Repairs

If a Motorola set-top requires repair service, please call one of the following Motorola Authorized Service Centers:

Company	From USA or Canada	Outside USA or Canada
World Wide Digital	1-800-227-0450	1-956-541-0600
Teleplan	1-800-352-5274	1-302-322-6088

To ensure efficient service, request a Return for Service Authorization (RSA) number. Be sure to display the RSA number prominently on all equipment boxes.

The Service Center will provide the shipping address of the location performing your repairs.

To ship your equipment for repair:

•Pack the unit securely, if possible in its original factory shipping carton.

•Print or display the RSA number so it is easily visible on all equipment boxes.

•Enclose a note describing the exact problem. Complete and enclose the checklist provided with the unit.

•Ship the unit PREPAID to the address provided by the Service Center.

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