5 TROUBLESHOOTING

Troubleshooting guidelines follow. If problems still occur after performing the diagnostics, call the TRC for assistance as described in the Introduction.

Problem

Possible Solution

 

 

The DCH receiver will

The DCH receiver may have received a software update and may not power on while the

not power on

new software is being installed. Try again in a few minutes.

 

• Verify that the AC power cord is connected to the DCH receiver and an AC

 

outlet. Unplug the DCH receiver from the AC outlet, plug it back in, and then

 

press the POWER button.

 

• If the DCH receiver is connected to a switched outlet on another unit, verify that

 

that unit is powered on. Unplug the power cord from the DCH receiver’s AC

 

outlet, plug it back it in, and then press the POWER button. It is recommended

 

to use an unswitched outlet, if possible.

 

• Press the POWER button on the DCH receiver’s front panel instead of the

 

remote control. The batteries in the remote control may be depleted.

 

 

The remote control

• Verify that the remote control is in “Cable” mode.

does not work

• Verify that there are no obstructions between the remote control and the DCH

 

 

receiver. Aim the remote control directly at the DCH receiver front panel, not the

 

TV or VCR.

 

The angle between the remote control and the DCH receiver may be too large. Stand in

 

front of the DCH receiver and not too far to either side.

 

• Press and release operation keys one at a time, firmly and deliberately.

 

• Try changing channels using the buttons on the DCH receiver front panel.

 

• Check the batteries in the remote control. Install new batteries if needed.

 

 

There is no audio

• Verify that the mute button on the DCH receiver or the remote control has not

when viewing cable

been pressed. Press MUTE on the remote control to restore sound.

channels

• If the DCH receiver audio output is connected to the TV, verify that the mute

 

 

button on the TV has not been pressed.

 

• If the DCH receiver audio output is connected to a home theater receiver, verify

 

that the receiver is set to the appropriate input source and the mute button on

 

the receiver has not been pressed.

 

• Verify that you have the correct cables for the audio connections.

 

• Verify that the audio cables are firmly connected between the DCH receiver and

 

the audio playback device (TV, receiver, DVD player, etc.).

 

 

There is no audio from

Not all Dolby® Digital programs feature full 5.1 surround sound. In some cases, the

the center and/or

programs may only contain left and right stereo audio.

surround speakers of

• Verify that the S/PDIF cable (coaxial or optical) is firmly connected to the DCH

a home theater

receiver and the home theater receiver.

receiver connected to

• Verify that the home theater receiver is set to a surround sound audio mode

the DCH receiver

(Dolby Digital, Dolby Pro Logic II®, Dolby Pro Logic®).

 

 

• Verify that the receiver is properly configured to work with all connected

 

speakers.

 

 

There is no video on

• Verify that the TV is powered on and set to the appropriate input source for the

the TV screen

DCH receiver.

 

• Verify that the DCH receiver is powered on and tuned to an authorized cable

 

channel.

 

• Verify that all video cables between the DCH receiver and the TV are firmly

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Motorola DCH3200 Problem Possible Solution DCH receiver will, Not power on, Remote control, Does not work, Channels
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DCH3200 specifications

The Motorola DCH3200 is a versatile and advanced digital cable set-top box designed to provide users with a high-quality viewing experience. Known for its efficient performance and user-friendly features, the DCH3200 serves as a gateway to a multitude of digital television channels and services.

One of the standout features of the Motorola DCH3200 is its support for high-definition (HD) content. With the ability to decode multiple HD formats, this set-top box allows users to enjoy crystal-clear picture quality, making it an ideal choice for today's audience that values high-definition programming. The DCH3200 supports various codecs, including MPEG-2 and MPEG-4, which enables the playback of a wide array of video formats.

Another defining characteristic of the DCH3200 is its interactive capabilities. The device is equipped with an interactive program guide (IPG), which offers viewers an intuitive way to browse through channels, review on-demand content, and access additional features such as parental controls and closed captioning. This enhances the user experience by allowing viewers to easily find their favorite shows and movies with minimal effort.

The Motorola DCH3200 also boasts an impressive collection of connectivity options. Users can connect the set-top box to their televisions via HDMI for the best digital signal or use component, composite, or coaxial outputs depending on their setup requirements. Additionally, the box supports standard Ethernet connections, enabling access to internet-based applications and on-demand services, further expanding the entertainment options available to the user.

Another notable technology featured in the DCH3200 is its support for multi-room viewing. This allows households to enjoy content on multiple devices, such as televisions in different rooms, by utilizing the same set-top box, thereby enhancing convenience and flexibility for users.

In terms of design, the Motorola DCH3200 features a sleek and compact profile that allows it to fit seamlessly into any entertainment setup. Its user interface is designed to be straightforward, ensuring that users of all technical skill levels can navigate the system with ease.

Overall, the Motorola DCH3200 stands out as a robust and feature-rich digital cable set-top box. With its high-definition support, interactive capabilities, and versatile connectivity options, it addresses the diverse viewing needs of modern households and serves as a reliable hub for digital entertainment.
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