5 TROUBLESHOOTING

Problem

Possible Solution

 

 

 

 

 

connected.

 

•

Verify that the coaxial cable feed is firmly connected to the DCH receiver and the

 

 

wall jack.

 

•

If the DCH receiver video output is connected to a home theater unit, verify that

 

 

the home theater unit is powered on and set to the appropriate input source.

 

•

If the DCH receiver video output is connected to a TV through an HDMI

 

 

connection, power off the TV and then power off the DCH receiver. Wait one

 

 

second and then power on the devices.

 

Not all HDTVs can display every output format (1080i, 720p, 480p, or 480i) available on

 

the DCH receiver. To select a different format:

 

•

Ensure that your DCH receiver is plugged into a power outlet and is turned off.

 

•

Press the MENU key on the front panel. Your settings are displayed on the DCH

 

 

receiver front panel display.

 

•

Press the ▲ and ▼ keys to display the HDMI/YPbPr OUTPUT setting.

 

•

Press the ► key to cycle through the available output formats until a picture

 

 

displays on the TV.

 

 

No graphics or

If you use the IEEE-1394 connection, on-screen graphics, including closed captions and

program guides

program guides, are not displayed by the DCH receiver. On-screen graphics and captions

appear on the TV

may still be overlaid by your TV, if enabled. Alternatively, use HDMI or component video

screen

instead.

 

 

 

No closed captions

•

Verify on the User Settings menu that closed captions are enabled on the DCH

display

 

receiver.

 

•

Verify that closed captions are enabled on the TV.

 

 

Note: Closed captioning may not be available on the current program.

 

 

There are black bars

Wide screen TVs display 4:3 programs in this format unless set to Stretch. Turn on the

to the right and left of

4:3 OVERRIDE feature in the User Settings menu. This enables most wide screen TVs to

the picture

stretch the video to fill the screen (see your TV manual for information about stretching

 

4:3 video).

 

•

If the DCH3200 is connected to a wide screen TV, verify that the TV TYPE is set

 

 

to 16:9 in the User Settings menu.

 

Many HD programs are broadcast in pillar-box format with black bars to the left and right

 

of the picture. These programs are broadcast in 16:9 HD formats, even though the video

 

is not 16:9.

 

 

There are black bars

All 4:3 HDTVs display HD programs in letterbox format (black bars above and below the

above and below the

picture) because of the shape of the display screen.

picture

• Turn on the 4:3 OVERRIDE feature in the User Settings menu. This enables

 

 

 

most standard screen TVs to display a full screen picture when the DCH3200 is

 

 

tuned to a 4:3 program.

 

• Set the TV TYPE to 4:3 Pan-Scan. This enables the DCH3200 to remove the

 

 

black bars above and below the picture when possible.

 

Some SD programs are broadcast in the letterbox format with black bars above and

 

below the picture. Some wide screens TVs offer a zoom feature that may be able to

 

remove the black bars (see your TV manual for information about zooming 4:3 video).

 

 

 

60

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Motorola DCH3200 Problem Possible Solution, No graphics or, Program guides, Appear on the TV, Screen, No closed captions
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DCH3200 specifications

The Motorola DCH3200 is a versatile and advanced digital cable set-top box designed to provide users with a high-quality viewing experience. Known for its efficient performance and user-friendly features, the DCH3200 serves as a gateway to a multitude of digital television channels and services.

One of the standout features of the Motorola DCH3200 is its support for high-definition (HD) content. With the ability to decode multiple HD formats, this set-top box allows users to enjoy crystal-clear picture quality, making it an ideal choice for today's audience that values high-definition programming. The DCH3200 supports various codecs, including MPEG-2 and MPEG-4, which enables the playback of a wide array of video formats.

Another defining characteristic of the DCH3200 is its interactive capabilities. The device is equipped with an interactive program guide (IPG), which offers viewers an intuitive way to browse through channels, review on-demand content, and access additional features such as parental controls and closed captioning. This enhances the user experience by allowing viewers to easily find their favorite shows and movies with minimal effort.

The Motorola DCH3200 also boasts an impressive collection of connectivity options. Users can connect the set-top box to their televisions via HDMI for the best digital signal or use component, composite, or coaxial outputs depending on their setup requirements. Additionally, the box supports standard Ethernet connections, enabling access to internet-based applications and on-demand services, further expanding the entertainment options available to the user.

Another notable technology featured in the DCH3200 is its support for multi-room viewing. This allows households to enjoy content on multiple devices, such as televisions in different rooms, by utilizing the same set-top box, thereby enhancing convenience and flexibility for users.

In terms of design, the Motorola DCH3200 features a sleek and compact profile that allows it to fit seamlessly into any entertainment setup. Its user interface is designed to be straightforward, ensuring that users of all technical skill levels can navigate the system with ease.

Overall, the Motorola DCH3200 stands out as a robust and feature-rich digital cable set-top box. With its high-definition support, interactive capabilities, and versatile connectivity options, it addresses the diverse viewing needs of modern households and serves as a reliable hub for digital entertainment.
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