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Troubleshooting
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7Troubleshooting
Before calling your service provider, review this troubleshooting guide. This information is to help you quickly solve a problem. If your problem still exists, contact your service provider.
| Problem | Possible Solution |
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| The DCX | The DCX |
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| not power on | software is being installed. Try again in a few minutes. |
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| Verify that the AC power cord of the external power supply is connected to the DCX set- |
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| top and an AC outlet. Unplug the DCX |
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| press the POWER button. |
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| If the DCX |
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| powered on. Unplug the power cord from the DCX |
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| and then press the POWER button. Use an unswitched outlet, if possible. |
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| Press the POWER button on the DCX |
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| batteries in the remote control may be depleted. |
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| The remote control | Verify that the remote control is in “Cable” mode. |
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| does not work | Verify that there are no obstructions between the remote control and the DCX |
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| the remote control directly at the DCX |
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| The angle between the remote control and the DCX |
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| front of the DCX |
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| Press and release operation keys one at a time, firmly and deliberately. |
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| Try changing channels using the buttons on the DCX |
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| Check the batteries in the remote control. Install new batteries if needed. |
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| There is no audio when | Verify that the mute button on the remote control has not been pressed. Press mute on the |
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| viewing cable channels | remote control to restore sound. |
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| If the DCX |
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| TV has not been pressed. |
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| If the DCX |
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| receiver is set to the appropriate input source and the mute button on the receiver has not |
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| been pressed. |
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| Verify that you have the correct cables for the audio connections. |
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| Verify that the audio cables are firmly connected between the DCX |
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| playback device (TV, receiver, DVD player, etc.). |
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| There is no audio from | Not all programs feature full Dolby Digital [5.1] or Dolby Digital Plus [7.1] surround sound. |
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| the center and/or | In some cases, the programs may only contain left and right stereo audio. |
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| surround speakers of a | Verify that the S/PDIF cable (coaxial or optical) is firmly connected to the DCX |
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| home theater receiver |
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| the home theater receiver. |
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| connected to the DCX |
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