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Motorola i315 manual Nextel Worldwide Customer Care, Nextel Customer Care

Models: i315

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Nextel® Customer Care

Nextel Worldwide® Customer Care

When traveling outside of the U.S. and Canada, call +1 (360) 662-5202 for your Customer Care service needs. This customer care number is toll-free from your Nextel phone.

International coverage, rates, and other information is available on nextel.com.

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Motorola i315 manual Nextel Worldwide Customer Care, Nextel Customer Care

Contents

@NNTN5503B@ Nextel iDEN Digital Multi-service Data-capable Phonei315 Phone User’s Guide Page Making Calls ContentsGetting Started Call Alerts33 Memo Advanced Calling FeaturesRecent Calls Call ForwardingVoice Mail Messages Nextel Phone ServicesWireless Data Services Ring TonesConditions of Service GPS EnabledUsing a Headset Safety and General InformationMotorola Communication Products MOTOROLA LIMITED WARRANTYLimited Warranty InternationalPage DECLARATION OF CONFORMITY Getting Started Removing the Battery Door Removing the Battery DoorLocating Your SIM Card BatteryInserting the Battery Getting StartedCharging the Battery BatteryBattery Removing the BatteryBattery Use and Maintenance Charging TimesPowering On and Off Powering On and OffActivating Service Enabling SecurityBrowser Message - Receive Programming Info, press A under Goto Phone ProgrammingFinding Your Phone Number and Direct Connect Number Getting StartedNextel Voice Mail Nextel Worldwide ServiceCustomizing Features Nextel Voice MailDisplay Options Phone BasicsText Area Menus and ListsMain Menu b Settingsh Call Timers a NetA Phone In Use - Your phone is active on a phone call Battery Strength - More bars on the battery indicate a greater chargeStatus Icons Getting StartedTurning the PIN Requirement On and Off SIM Card SecuritySIM Card Security Unblocking the PIN Entering the PINChanging the PIN 2 At the Enter Old SIM PIN Code screen, enter the current SIM PINSee “Optional Features” on page Inserting and Removing Your SIM CardInserting Your SIM Card SIM Card SecurityRemoving Your SIM Card Locking the KeypadGetting Started Accessories AccessoriesWireless Local Number Portability Bringing Your Phone Number From Another Carrier911 Calls Nextel Customer CareText Messaging Getting StartedNextel Customer Care i315 Phone Menu TreeDirect Connect Calls Making CallsPhone Calls Dialing Direct Connect NumbersPhone Calls Receiving CallsCall Icons Direct Connect CallsFrom the Recent Calls List Ways to Enter CallsFrom the Keypad From ContactsCalling from a Contacts Entry Using Speed Dial and Turbo DialRedialing the Last Number Ways to Enter CallsUsing One Touch Direct Connect Using SpeakerphoneUsing Mute Making Emergency Phone CallsMaking Emergency Phone Calls Sending Call Alerts Using the Call Alert QueueCall Alerts Receiving Call AlertsResponding to Call Alerts in the Queue Using the Call Alert QueueViewing Date and Time Deleting Call AlertsDirect TalkSM Using Direct TalkSM2 Select Go To DirecTalk Switching to DirecTalk Please Wait displays Off-Network Walkie-TalkieTalk Range Channels and CodesExiting Direct TalkSM 3 Select Exit DirecTalkDirect TalkSM Making and Receiving Code Calls in Direct TalkSM ModeReceive All 4 Select Receive AllMaking a Private Direct TalkSM Call Private Direct TalkSM CallsPrivate Only Receiving a Private Direct TalkSM CallMaking Emergency Calls in Direct TalkSM Mode Setup OptionsUsing Direct Launch OptionsUsing State Tone Setup OptionsRecent Calls Storing Recent Calls to ContactsDeleting Recent Calls Deleting Recent Calls2 Select Delete All Entering Text Using Alpha ModeUsing Word Mode Entering a WordChoosing a Language Special Function KeysAdding Words to the Database SpacesPunctuation Using Numeric ModeUsing Symbols Mode Entering TextWork1 ContactsMobile Work2Searching for a Name Viewing ContactsContacts Showing Only Direct Connect Numbers and Talkgroups Creating EntriesCreating Entries Assigning Options Storing Numbers FasterContacts Delete an Entry Editing EntriesDeleting Entries Delete a Number or AddressInternational Numbers Checking CapacityCreating Pauses and Waits ContactsMemo Forwarding All Calls Call Forwarding3 Select All Calls Turning Off Call Forwarding Turning Off Call ForwardingForwarding Missed Calls 3 Select All Calls6 Select Retrieve Status Viewing Call Forwarding SettingsCall Forwarding 3 Select All Calls2 Select In Call Setup Call Waiting Advanced Calling FeaturesSwitching Between Calls Call WaitingCalling 2 People Advanced Calling FeaturesPutting a Call on Hold Putting a Call on Hold, Making a Second CallMaking International Calls Setting One Touch Direct ConnectCreating Pauses and Waits While Dialing 3 Select Insert PauseOptions One Touch DC Assigned Number Group ConnectTM CallsJoining a Talkgroup Advanced Calling FeaturesCall Timers Call TimersSetting Up More Talkgroups Making Group ConnectTM CallsUsing Your Phone as a Modem Advanced Calling FeaturesMaking TTY Calls Turning On the TTY FeatureMaking TTY Calls Changing the TTY Baud Rate 2 Select In Call Setup TTY TypeChoosing a Mode Advanced Calling FeaturesNon-Emergency Numbers Telecommunications Relay ServiceSpecial Dialing Codes Special Dialing CodesCaller ID Nextel Phone ServicesAlternate Line Service Per-Call BlockingNextel Call RestrictionsCall Restrictions Setting Your Phone to Vibrate Ring TonesViewing Ring Tone Assignments Ring and VibrateAssigning Ring Tones to Contacts 5 Select Assign w/VibeDeleting Custom Ring Tones Downloading More Ring TonesManaging Memory Ring TonesMessage Center Accessing the Message CenterMessage Center Options Receiving Messages Setting Notification OptionsMessage Notifications Message Center Message CenterReceiving a Message Accessing Voice Mail from the Message CenterVoice Mail Messages Sending Unanswered Calls to Voice MailNextel Voice Mail Setting Up Your Voice Mail BoxPlaying Messages Recording Your Name Changing Your PasswordNextel Voice Mail Multiple Greetings Advanced Voice Mail FeaturesRecording Your Active Greeting Recording Your Active GreetingChanging the Playback Order of Messages Automatic PlaybackGreetings Schedule Nextel Voice MailDelivery Options Advanced Voice Mail FeaturesRecording, Forwarding, and Replying to Messages Working With Group Lists Nextel Voice MailMessage Forwarding Advanced Voice Mail FeaturesNextel Voice Mail Tree Nextel Voice Mail TreeCommands Nextel Voice MailReceiving a Message SMS and Two-Way MessagesSMS Messages Reading from the Message CenterTwo-Way Messages and Net Alerts Accessing Two-Way MessagesFrom Wireless Data Services Calling and Storing NumbersFrom the Message Center Deleting Net AlertsSending Two-Way Messages Two-Way Messages and Net Alerts2 Select Compose New to compose and send a new message. -or SMS and Two-Way MessagesTo send a message to a sent address Select Sent to send a previously sent messageWireless Data Services Wireless Data ServicesSelect Web Sites, Downloads&Services, or Search Accessing Wireless Data Services From Your PhoneWireless Data Services Navigation KeysGuides and Demos Guides and DemosIMPORTANT Things to Keep in Mind GPS EnabledNear a powerful radio or television tower NOT WORK. Such situations include but are not limited toNever rely solely on one device for navigation Making an Emergency CallIn temperature extremes outside the operating limits of your phone Making an Emergency CallGPS Enabled Viewing Your Approximate LocationEnhancing GPS Performance Enhancing GPS PerformanceGPS Enabled Note Although moving your phone at a walkingUpdating Satellite Almanac Data Setting Privacy OptionsUpdating Satellite Almanac Data Setting the GPS PIN Security Feature Using GPS with Map SoftwareGPS Enabled Software Compatibility Using GPS with Map SoftwareGetting Started Set NMEA OUT to Off GPS EnabledSetting Your Phone to Not Ring Setting the VolumeCustomizing Your Phone Phone Calls Features Using SettingsDisplay/Info Features Seeing the Display BetterSecurity Features DC/GC Options FeaturesVolume Features Using SettingsAdvanced Features Optional FeaturesCustomizing Your Phone 1 From the main menu, select Games 2 Scroll to the desired game GamesYour phone comes with pre-installed games To access Games 3 Press A under SelectUsing a Remote PTT Button Using a HeadsetAttaching a Headset Nextel Customer Care Domestic Customer CareNextel Worldwide Customer Care Nextel Customer CareStatus Messages Message Description Understanding Status MessagesMessage Description Status MessagesMessage Description Understanding Status MessagesMessage Description Status MessagesNextel Terms and Conditions of Service Nextel Terms and Conditions of Service Customer’s last known address. If required by law, Nextel will forward to appropriate state authorities any remaining balance that the postal service is unable to deliver to Customer Nextel Terms and Conditions of Service for early termination by notifying Nextel within sixtyService, use the Service to infringe the copyright of another, or upload or transmit any “virus”, “worm” or other malicious code. Customer shall not modify, disassemble, deinstall or alter the Equipment in any manner, except in accordance with the use instructions accompanying the Equipment. Customer may not resell or lease the Service or the Equipment to any other person or party Nextel Terms and Conditions of Service Only certain Internet sites may be accessed by Customer, and certain Wireless Data Services may not be available in all areas where Service is providedPage Nextel Terms and Conditions of Service sale. CUSTOMER’S SERVICE PLAN INFORMATION SHALL BE CONSIDERED PART OF THIS AGREEMENT. Rates charged to Customer include monthly access charges and may include activation and other fees associated with features such as voicemail and caller identification. Monthly access charges shall begin once Customer’s Service is activated, which may occur before Customer receives the EquipmentCustomer responds within six 6 seconds of receiving the Call Alert. Text and numeric messaging will be charged on a per message basis however, Customer may elect to purchase a certain number of messages for a fixed monthly price. Any messages in excess of Customer’s allotted messages will be charged at the per message rate. Depending on the plan, Customer may be charged on a per kilobyte basis one megabyte equals 1024 kilobytes and one kilobyte equals 1024 bytes, for Customer’s use of Wireless Data Services. Kilobytes may be used for, without limitation, browsing the Internet, accessing Wireless Data Applications and for reading, sending and responding to email. Airtime minutes allotted to Customer under Customer’s wireless calling plan may be used in connection with certain Wireless Data Services. CUSTOMERS ARE CHARGED AT LEAST ONE 1 MINUTE OF AIRTIME FOR ALL WIRELESS CALLS AND AT LEAST SIX 6 SECONDS OF AIRTIME FOR ALL DIRECT CONNECTSM TRANSMISSIONS, REGARDLESS OF LENGTH. AFTER THE INITIAL MINUTE, AIRTIME CHARGES FOR WIRELESS CALLING ARE ROUNDED-UP AND BILLED TO THE NEXT SECOND OR TO THE NEXT MINUTE, DEPENDING ON CUSTOMER’S SERVICE PLAN. AFTER SIX 6 SECONDS, DIRECT CONNECTSM TRANSMISSIONS ARE Nextel Terms and Conditions of Service receive the full benefit of its Agreement with Customer, in part, because Nextel will not continue to receive monthly service charges from Customer. As a result, Nextel shall incur damages that are difficult, if not impossible, to determineTO PAY AND SHALL NOT CONSTITUTE INTEREST. Nextel’s acceptance of late or partial payments even if marked “paid in full” or similar notations shall not waive Nextel’s right to collect the full amount due under this Agreement, plus any additional amounts charged under this paragraph. If Nextel obtains the services of a collection or repossession agency or an attorney to assist in remedying any breach of this Agreement by Customer, including but not limited to, Customer’s nonpayment of charges, Customer shall be liable for this expense Nextel Terms and Conditions of Service 9. PAYMENTS - Recurring Credit/Debit Card PaymentsDishonored Checks - Nextel may charge Customer up to the highest amount permitted by law for any check or other instrument tendered by Customer and returned unpaid by a financial institution for any reason Nextel Terms and Conditions of Service may modify the terms of Service before reactivating Service to Customer and may require Customer to provide Nextel with an initial Deposit or an additional Deposit3 enable Customer to switch to a new service Nextel Terms and Conditions of Service 12. EQUIPMENT - Customer shall provide Nextel with an initial payment in the amount required by Nextel, to be applied towards any amount owed to Nextel one 1 year from the effective date of the Agreement. Customer acknowledges that Nextel is not responsible for the Equipment or its installation. Nextel is not responsible for the operation, quality of transmission, or, unless separate maintenance arrangements have been made between Nextel and Customer, for maintenance of the Equipment. Customer further acknowledges that Equipment purchased from Nextel is not compatible with and will not support services provided by other wireless carriers, except for those services provided by an entity operating compatible iDEN equipment or in connection with roaming to certain countries outside of the United States. NEXTEL SHALL NOT BE LIABLE FOR ANY DAMAGES INCLUDING DAMAGE TO THE EQUIPMENT RESULTING FROM INSTALLATION OF THE EQUIPMENT BY CUSTOMER OR ANY THIRD PARTY. UPON CUSTOMER’S ACCEPTANCE OF DELIVERY OF THE EQUIPMENT, ALL RISK OF LOSS, DAMAGE, THEFT, OR DESTRUCTION TO THE EQUIPMENT SHALL BE BORNE BY THE CUSTOMER. NO LOSS, DAMAGE, THEFT, OR DESTRUCTION OF THE EQUIPMENT, IN WHOLE OR IN PART, SHALL IMPAIR CUSTOMER’S OBLIGATIONS UNDER THIS13. DISCLAIMER OF WARRANTIES - NEXTEL MAKES NO REPRESENTATIONS OR WARRANTIES, STATUTORY, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE OR NON-INFRINGEMENT CONCERNING CUSTOMER’S SERVICE OR THE EQUIPMENT. NEXTEL DOES NOT AUTHORIZE ANYONE TO MAKE ANY REPRESENTATION OR WARRANTY ON ITS BEHALF, AND CUSTOMER SHOULD NOT RELY ON ANY SUCH STATEMENTS. ANY STATEMENTS MADE IN PACKAGING, MANUALS OR OTHER DOCUMENTS, OR BY ANY NEXTEL EMPLOYEES, AGENTS OR REPRESENTATIVES, ARE PROVIDED FOR INFORMATIONAL PURPOSES ONLY AND NOT AS WARRANTIES BY NEXTEL OF ANY KIND. CUSTOMER ASSUMES ALL RESPONSIBILITY FOR USE OF THE SERVICE AND THE QUALITY AND PERFORMANCE OF THE EQUIPMENT. CUSTOMER ACKNOWLEDGES THAT SERVICE MAY NOT BE ERROR-FREE AND THAT INTERRUPTIONS WILL LIKELY OCCUR FROM TIME TO TIME. NEXTEL DOES NOT MANUFACTURE THE EQUIPMENT AND ANY STATEMENT REGARDING THE EQUIPMENT SHOULD NOT BE INTERPRETED AS A WARRANTY. THIS SECTION SHALL SURVIVE TERMINATION OF THIS AGREEMENT Nextel Terms and Conditions of Service omission of any carrier or service provider other than Nextel or 7 acts of God, acts of public enemies, acts of the government, acts or failure to act of Customer, its agents, employees or subcontractors, fires, floods, epidemics, quarantine restrictions, corrosive substances in the air or other hazardous environmental conditions, strikes, freight embargoes, inability to obtain materials or services, commotion, war, terrorism, unusually severe weather conditions or default of Nextel’s subcontractors16. DISPUTE RESOLUTION - THIS SECTION PROVIDES FOR THE RESOLUTION OF MOST DISPUTES OR CLAIMS THROUGH ARBITRATION INSTEAD OF COURT TRIALS AND CLASS ACTIONS. CUSTOMER SHOULD READ THIS SECTION CAREFULLY ARBITRATION IS FINAL, BINDING AND SUBJECT TO ONLY VERY LIMITED REVIEW BY A COURT. THIS SECTION GOVERNING DISPUTES SHALL SURVIVE TERMINATION OF THIS AGREEMENT Nextel Terms and Conditions of Service ANY ARBITRATION SHALL BE CONDUCTED BY A SINGLE NEUTRAL ARBITRATOR. CUSTOMER AND NEXTEL SHALL COOPERATE IN GOOD FAITH TO SELECT THE ARBITRATOR WITHIN THIRTY 30 CALENDAR DAYS OF THE COMMENCEMENT OF ANY ARBITRATION PROCEEDING. IF CUSTOMER AND NEXTEL CANNOT AGREE UPON A NEUTRAL ARBITRATOR WITHIN THE THIRTY DAY PERIOD, THEN EITHER PARTY MAY REQUEST THAT THE AAA APPOINT, IN ITS SOLE DISCRETION, A NEUTRAL ARBITRATOR. CUSTOMER AND NEXTEL FURTHER AGREE THAT NO ARBITRATOR SHALL HAVE THE AUTHORITY TO AWARD ANY RELIEF OR REMEDY IN EXCESS OF OR CONTRARY TO WHAT IS PROVIDED IN THIS AGREEMENT, EXCEPT WHERE SUCH PROVISION IS NOT PERMITTED UNDER APPLICABLE LAW. THE ARBITRATOR’S DECISION AND AWARD SHALL BE FINAL AND BINDING, AND JUDGMENT ON THE AWARD RENDERED BY THE ARBITRATOR MAY BE ENTERED IN ANY COURT HAVING JURISDICTION. THE LAW THAT IS APPLIEDPLAINTIFF OR AS A CLASS MEMBER IN ANY CLAIM ON A CLASS OR CONSOLIDATED BASIS OR IN A REPRESENTATIVE CAPACITY. CUSTOMER AND NEXTEL BOTH AGREE THAT ANY ARBITRATION WILL BE CONDUCTED ON AN INDIVIDUAL AND NOT ON A CONSOLIDATED, CLASS-WIDE OR REPRESENTATIVE BASIS AND THAT IF ARBITRATION IS NOT CONDUCTED ON AN INDIVIDUAL BASIS, THIS SECTION 16 SHALL BE DEEMED NULL AND VOID. THE ARBITRATOR MAY AWARD INJUNCTIVE RELIEF ONLY IN FAVOR OF THE INDIVIDUAL PARTY SEEKING RELIEF AND ONLY TO THE EXTENT NECESSARY TO PROVIDE RELIEF WARRANTED BY THAT PARTY’S INDIVIDUAL CLAIM. IF FOR ANY REASON THE ARBITRATION CLAUSE SET FORTH IN THIS AGREEMENT IS DEEMED INAPPLICABLE OR INVALID, OR TO THE EXTENT THE ARBITRATION CLAUSE ALLOWS FOR LITIGATION OF DISPUTES IN COURT, CUSTOMER AND NEXTEL BOTH WAIVE, TO THE FULLEST EXTENT ALLOWED BY LAW, ANY RIGHT TO PURSUE OR PARTICIPATE AS A PLAINTIFF OR AS A CLASS MEMBER IN ANY CLAIM ON A CLASS OR CONSOLIDATED BASIS OR IN A REPRESENTATIVE CAPACITY Nextel Terms and Conditions of Service shall be considered delivered when directed to Nextel Customer Care department and received by Nextel. Oral and electronic notice to Nextel shall be considered delivered on the date reflected in Nextel’s records. To ensure receipt of notice, Customer shall notify Nextel of any changes in Customer’s email or mailing addressRF Operational Characteristics Safety and General InformationPortable Radio Product Operation and EME Exposure Phone Operation Approved AccessoriesSafety and General Information Two-way radio operationPortable Radio Product Operation and EME Exposure Facilities Electro Magnetic Interference/CompatibilityMedical Devices AircraftUse While Driving Operational WarningsOther Medical Devices For Vehicles with an AirBlasting Caps and Areas Cleaning and Drying ConsiderationsOperational Cautions BatteriesAccessory Safety Information Accessory Safety InformationWarning To reduce the risk of injury Safety and General Information Do not operate any battery charger if it has received a sharp blow, has been dropped, or has been damaged in any way take it to a qualified service technicianAccessories as MOTOROLA LIMITED WARRANTYWhat Does this Warranty Cover? Accessories that areMOTOROLA LIMITED WARRANTY What is not covered? ExclusionsTTY-877-483-2840 MOTOROLA LIMITED WARRANTY Limited Warranty Motorola Communication Products International I. What This Warranty Covers and For How LongLimited Warranty Motorola Communication Products International III. How to Get Warranty ServiceIV. What This Warranty Does Not Cover II. General ProvisionsVI. Patent and Software Provisions Limited Warranty Motorola Communication Products International settlement or compromise andT9 Text Input Patent and Trademark Information Patent and Trademark InformationT9 is a trademark owned by Tegic Communications Software Copyright NoticeIndex Numericstype 33, 38 viewing 39 Customer Care Email 38Index Page Index