Nextel Customer Care, Domestic Customer Care | Motorola i315

Nextel® Customer Care

There are a number of features available with your Nextel service and your new i315 phone, so you may be overwhelmed at first. Relax! Nextel Customer Care is here to help. If the feature information and instructions in this guide do not answer all your questions, or if you would like to inquire about other Nextel products and services, please feel free to contact us. Should you need assistance, please contact us from a landline phone, so that we can troubleshoot any issues associated with your mobile phone.

Please take a few steps to gather information about your phone and account prior to contacting us. In accordance with Nextel’s Authorized Contact Policy, you will need to supply account specific information to validate that you are authorized to receive information about and make changes to the account. At minimum, we ask that you have your Personal Telephone Number (PTN) and Account number ready when you call. This will better able us to provide you with the highest level of service possible.

Domestic Customer Care

Visit nextel.com for a variety of Customer Care services:

•Browse for information on phones, coverage, rates and other Nextel services. View and download user's guides, try out our interactive virtual product and service demos, find answers to frequently asked questions, order accessories, locate service and repair centers, upgrade phone software, send a message and more.

•For self-service on your Nextel account, click on My Account to view your account, pay your bill, add phones to your account, reset your voice mail password and more.

•For online assistance, click on Contact Us to send us an email request. Our representatives are committed to assisting you. Every effort will be made to address your questions or concerns within 24 hours. Contact us to add Wireless Web and other services, change rate plans, inquire about your bill and more.

Or, call us at 1-800-639-6111 or dial 611 from your Nextel phone.

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Motorola i315 manual Nextel Customer Care, Domestic Customer Care

Contents

@NNTN5503B@ Page Contents Recent Calls Memo Nextel Phone Services Understanding Status Messages 100122 Motorola Limited Warranty Page Declaration of Conformity Getting Started Removing the Battery Door Removing the Battery Door Inserting the Battery BatteryLocating Your SIM Card Getting Started Battery Charging the Battery Battery Use and Maintenance Removing the BatteryBattery Charger Charging Times Activating Service Powering On and OffPowering On and Off Enabling Security Finding Your Phone Number and Direct Connect Number Phone Programming Customizing Features Nextel Worldwide ServiceNextel Voice Mail Nextel Voice Mail Text Area Phone BasicsDisplay Options Menus and Lists Main Menu Status Icons SIM Card Security Turning the PIN Requirement On and OffSIM Card Security Changing the PIN Entering the PINUnblocking the PIN Changed SIM PIN displays Inserting Your SIM Card Inserting and Removing Your SIM Card Removing Your SIM Card Locking the Keypad Accessories AccessoriesNextel Voice Mail Nextel Customer Care Text MessagingCalls I315 Phone Menu Tree Nextel Customer Care Phone Calls Making CallsDirect Connect Calls Dialing Direct Connect Numbers Call Icons Receiving CallsPhone Calls Direct Connect Calls From the Keypad Ways to Enter CallsFrom the Recent Calls List From Contacts Using Speed Dial and Turbo Dial Redialing the Last NumberWays to Enter Calls Using Mute Using SpeakerphoneUsing One Touch Direct Connect Making Emergency Phone Calls Making Emergency Phone Calls Call Alerts Using the Call Alert QueueSending Call Alerts Receiving Call Alerts Viewing Date and Time Using the Call Alert QueueResponding to Call Alerts in the Queue Deleting Call Alerts Using Direct TalkSM Direct TalkSMOff-Network Walkie-Talkie Exiting Direct TalkSM Channels and CodesTalk Range Select Exit DirecTalk Receive All Making and Receiving Code Calls in Direct TalkSM ModeDirect TalkSM Select Receive All Private Only Private Direct TalkSM CallsMaking a Private Direct TalkSM Call Receiving a Private Direct TalkSM Call Setup Options Making Emergency Calls in Direct TalkSM ModeUsing Direct Launch Options Setup Options Using State Tone Storing Recent Calls to Contacts Recent Calls Deleting Recent Calls Deleting Recent CallsSelect Delete All Using Word Mode Using Alpha ModeEntering Text Entering a Word Adding Words to the Database Special Function KeysChoosing a Language Spaces Using Symbols Mode Using Numeric ModePunctuation Entering Text Contacts Viewing Contacts Searching for a NameContacts Creating Entries Showing Only Direct Connect Numbers and TalkgroupsCreating Entries Assigning Options Storing Numbers Faster Deleting Entries Editing EntriesDelete an Entry Delete a Number or Address Checking Capacity Creating Pauses and WaitsInternational Numbers Memo Call Forwarding Forwarding All CallsSelect All Calls Turning Off Call Forwarding Forwarding Missed CallsTurning Off Call Forwarding Viewing Call Forwarding Settings Call ForwardingSelect Retrieve Status Switching Between Calls Advanced Calling FeaturesSelect In Call Setup Call Waiting Call Waiting Calling 2 People Putting a Call on HoldPutting a Call on Hold, Making a Second Call Merging 2 Calls into a 3-Way Call Creating Pauses and Waits While Dialing Setting One Touch Direct ConnectMaking International Calls Creating Pauses and Waits While Dialing Group ConnectTM Calls Joining a TalkgroupOptions One Touch DC Assigned Number Setting Up More Talkgroups Call TimersMaking Group ConnectTM Calls Receiving Group ConnectTM Calls Using Your Phone as a Modem Turning On the TTY Feature Making TTY CallsMaking TTY Calls Choosing a Mode Select In Call Setup TTY TypeChanging the TTY Baud Rate Special Dialing Codes Telecommunications Relay ServiceNon-Emergency Numbers Special Dialing Codes Alternate Line Service Nextel Phone ServicesCaller ID Per-Call Blocking Call Restrictions NextelCall Restrictions Ring Tones Setting Your Phone to Vibrate Assigning Ring Tones to Contacts Ring and VibrateViewing Ring Tone Assignments Ring and Vibrate Managing Memory Downloading More Ring TonesDeleting Custom Ring Tones Ring Tones Accessing the Message Center Message CenterMessage Center Options Setting Notification Options Receiving MessagesMessage Notifications Message Center Message Center Voice Mail Messages Accessing Voice Mail from the Message CenterReceiving a Message Sending Unanswered Calls to Voice Mail Setting Up Your Voice Mail Box Nextel Voice MailPlaying Messages Recording Your Name Changing Your Password Recording Your Active Greeting Advanced Voice Mail FeaturesMultiple Greetings Recording Your Active Greeting Automatic Playback Greetings ScheduleChanging the Playback Order of Messages Advanced Voice Mail Features Delivery OptionsRecording, Forwarding, and Replying to Messages Working With Group Lists Message Forwarding Nextel Voice Mail Tree Nextel Voice Mail Tree SMS Messages SMS and Two-Way MessagesReceiving a Message Reading from the Message Center Two-Way Messages and Net Alerts Accessing Two-Way MessagesCalling and Storing Numbers SMS and Two-Way Messages Sending Two-Way Messages Deleting Net AlertsFrom the Message Center Two-Way Messages and Net Alerts SMS and Two-Way Messages Wireless Data Services Wireless Data Services Accessing Wireless Data Services From Your Phone Wireless Data ServicesNavigation Keys Guides and Demos Guides and Demos Important Things to Keep in Mind GPS Enabled Making an Emergency Call Never rely solely on one device for navigationMaking an Emergency Call Viewing Your Approximate Location GPS Enabled Enhancing GPS Performance Enhancing GPS Performance GPS antenna area Setting Privacy Options Updating Satellite Almanac DataUpdating Satellite Almanac Data Setting the GPS PIN Security Feature Using GPS with Map Software Using GPS with Map Software Software CompatibilityGetting Started Set Nmea OUT to Off Setting the Volume Setting Your Phone to Not RingCustomizing Your Phone Display/Info Features Using SettingsPhone Calls Features Seeing the Display Better Volume Features DC/GC Options FeaturesSecurity Features Using Settings Advanced Features Optional Features Games Using a Headset Using a Remote PTT ButtonAttaching a Headset Domestic Customer Care Nextel Customer Care Nextel Worldwide Customer Care Understanding Status Messages Message DescriptionStatus Messages Message Description Call Your Provider Understanding Status Messages Nextel Terms and Conditions of Service Activates Service through the Equipment Nextel Terms and Conditions of Service 102 103 104 105 106 107 108 109 110 111 112 113 114 115 116 117 118 119 120 121 Safety and General Information RF Operational CharacteristicsPortable Radio Product Operation and EME Exposure Phone Operation Approved AccessoriesTwo-way radio operation Body-worn operation Portable Radio Product Operation and EME Exposure Medical Devices Electro Magnetic Interference/Compatibility Operational Warnings Operational Cautions Cleaning and Drying ConsiderationsBlasting Caps and Areas Batteries Accessory Safety Information Accessory Safety Information 129 Accessories as One 1 year from Defined above What Does this Warranty Cover?Products as defined One 1 year from Above First consumer What is not covered? Exclusions Motorola Limited Warranty TTY-877-483-2840 133 What This Warranty Covers and For How Long III. How to Get Warranty Service IV. What This Warranty Does Not CoverII. General Provisions VI. Patent and Software Provisions 137 Patent and Trademark Information Numerics Index Email 38, 41 Type 33, 38 viewing 39 Customer Care Index 125 143