Introduction | Before You Begin | Installation & Configuration |
Troubleshooting
FAQ Glossary License
Troubleshooting
If the solutions listed here do not solve your problem, contact your cable service provider. Before calling your service provider, try unplugging and plugging in the cable modem power cord in the AC wall outlet to restart the cable modem. Restarting the cable modem may take 5 to 30 minutes.
Before calling your service provider, try pressing the reset button on the rear panel. Resetting the cable modem may take 5 to 30 minutes. Your service provider may ask for the status of the
Problem | Possible Solutions |
Green POWER light is off | Check that the power cord is properly plugged into the electrical outlet and the cable modem. |
| Check that the electrical outlet is working. |
| If the Standby light is on, the Internet connection is off. Press the Standby button to reconnect to the Internet. |
X | 42 | SB5100 Series Cable Modem User Guide |
