Troubleshooting

Glossary License

Troubleshooting

If the solutions listed here do not solve your problem, contact your cable provider. Before calling your service provider, try pressing the reset button on the rear panel or unplugging and plugging in the VoIP cable modem power cord. Resetting the VoIP cable modem may take 5 to 30 minutes. Your service provider may ask for the status of the front-panel lights as described in “Front-Panel Lights and Error Conditions” on page 41.

Problem

Possible Solutions

Green POWER light is off

No telephone service

Cannot send or receive data

Problems related to unsuccessful USB driver installation

Check that the power cord is properly plugged into the electrical outlet and the VoIP cable modem.

Check that the electrical outlet is working.

If the Standby light is on, the Internet connection is off. Press the Standby button to reconnect to the Internet.

Check the connection between the SBV5220 and your telephone.

If your telephone requires external power, check the AC power connection for your telephone.

Check the coaxial cable on the SBV5220 and the electrical outlet. Hand-tighten the cable connectors if necessary.

Check the lights on the front panel. Make sure the green power light is on. If it is not, check that the power cord is properly plugged into the electrical outlet and the VoIP cable modem.

If you have cable TV, check that your TV is working and the picture is clear. If you cannot receive your regular TV channels, your telephone service will not function.

Check the lights on the front panel. Note the first light from top to bottom that is off. This light indicates where the error occurred, as described in “Front-Panel Lights and Error Conditions” on page 41.

If all lights are off except the Standby and Tel 1/Tel 2 lights, the VoIP cable modem is in Standby mode. Press the Standby button to reconnect your Internet service. The Standby button does not affect the Tel 1/Tel 2 LEDs.

If you have cable TV, check that your TV is working and the picture is clear. If you cannot receive your regular TV channels, your data service will not function.

Check the coaxial cable on the SBV5220 and the electrical outlet. Hand-tighten the cable connectors if necessary.

Check the IP address. Follow the steps in “Verifying the IP Address in Windows 98, Windows 98 Second Edition, or Windows Me” on page 32 or “Verifying the IP Address in Windows 2000 or Windows XP” on page 33. Call your cable provider if you need an IP address.

Check that the USB or Ethernet cable is properly connected to the VoIP cable modem and your computer.

Remove the USB driver. Follow the instructions in one of:

“Removing the USB Driver from Windows 98 Second Edition or Windows Me” on page 42

“Removing the USB Driver from Windows 2000” on page 43

“Removing the USB Driver from Windows XP” on page 45

Then perform “Running the Motorola USB Driver Removal Utility” on page 48.

SBV5220 VoIP Cable Modem User Guide

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Motorola SBV5220 manual Troubleshooting, Problem Possible Solutions

SBV5220 specifications

The Motorola SBV5220 is a versatile and robust modem that has gained recognition for its performance and reliability in the realm of broadband connectivity. Designed primarily for use with cable internet services, this device is particularly well-suited for users who demand a stable and fast internet connection for streaming, gaming, and other data-intensive applications.

One of the standout features of the SBV5220 is its ability to deliver high-speed internet access through its DOCSIS 2.0 technology. This standard enables the modem to achieve data transfer rates that meet the needs of most home and small office users. With a downstream capacity of up to 38 Mbps and upstream speeds reaching 30 Mbps, the SBV5220 ensures that users can enjoy a seamless online experience, even when multiple devices are connected.

In addition to its impressive speed capabilities, the SBV5220 incorporates advanced security features that help protect users from potential threats. Its built-in firewall helps prevent unauthorized access to the network and keeps personal data secure. Moreover, the modem supports various encryption protocols, ensuring that the data transmitted over the internet remains confidential.

The Motorola SBV5220 also boasts an integrated voice service, making it a dual-function device that allows users to make VoIP calls directly through the modem. This feature is especially beneficial for those who prefer a single device for both internet and phone services, reducing the need for multiple gadgets and simplifying setup.

Installation of the SBV5220 is a breeze, thanks to its user-friendly design. The device is compatible with most major cable internet providers, allowing for easy activation and connection. Its sleek design and compact size make it an attractive and unobtrusive addition to any home or office setup.

Moreover, the Motorola SBV5220 is equipped with LEDs that provide real-time feedback on the device's status, such as power, internet connectivity, and voice service activity. This helps users quickly troubleshoot any connectivity issues that may arise.

Overall, the Motorola SBV5220 is a reliable and feature-rich modem that delivers strong performance for both internet browsing and VoIP calls. Its combination of high-speed capability, integrated voice features, and security measures makes it an excellent choice for consumers seeking a dependable solution for their broadband needs. With its innovative design and technology, the SBV5220 stands out as a solid investment for any user looking to enhance their internet experience.