TROUBLESHOOTING | SECTION 4 |
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Software Solutions
I would like to test to see if my Internet connection is alive.
For this, you will use the ping command to test the connection. Before attempting, ensure that Obtain an IP address automatically has been selected in the computer’s settings and that you have an IP address assigned. Refer to Section 2: Configuration > Configure Your Computers, for further details.
1Open a command prompt by clicking Start and Run. For Windows 98 and ME, in the Open field, type command and press Enter or OK. For Windows 2000 and XP, type cmd. Or, navigate using your Start button to Programs>Accessories>Command Prompt.
2In the Command window, type “ipconfig”.
! You should see an IP address for your network adapter:
Ethernet Adapter Local Area Connection:
IP Address. . . . . . . . . . . . : 192.168.10.1
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.10.1
3In the Command window, type ping the Router’s IP address and press the Enter key. Also, there is a good possibility that the Default Gateway’s IP address is the router’s IP address. You can verify the router’s IP address on the Internet > Basic screen.
!If you receive a reply (the first word will be Reply…), then your computer is connected to the router. Proceed to Step 4.
!If you do NOT receive a reply, try from a different computer to verify that the first PC is not the cause of the problem.
4In the Command window, type ping and your ISP’s default gateway and press the Enter key.
!If you receive a reply (It might look something like this: Reply from 216.109.125.72…), then your connection to the internet is alive and well. You can verify the ISP’s IP address at the Default Gateway field on the Internet > Basic screen.
!If you do NOT receive a reply, try from a different computer to verify that the first PC is not the cause of the problem.
SECTION 4, TROUBLESHOOTING |
