Multi-Tech Systems FF120, FF220, FF420, FF820 Reporting Failed Faxes to the Administrator

Chapter 5: FaxFinder Client Software Operation
Multi-Tech Systems, Inc. FaxFinder Admin User Guide 146
Reporting Failed Faxes to the Administrator
Occasionally clients will receive email messages from the FaxFinder that pertain to faxes that have failed
partially or entirely. That is, some or all of the intended pages of the fax may arrive in a form that cannot
be read. Here is the sequence of events you may encounter and the proper response.
1. The client user receives an email message from the FaxFinder about a partially or wholly failed fax sent
to him/her.
2. Advise the sender of the fax to re-send all or part of the fax.
3. If the fax was only partially a failure, then TIFF/PDF files for the successful pages will be attached. If
any pages of the fax failed, then an additional file will be attached to the email message. It will have a
name like modem0modem1_date-time.txt. This is the modem log file.
4. The modem log file contains information about the “conversation” between the sending modem and the
FaxFinder’s receiving modem. This information may be valuable to the FaxFinder administrator in
protecting the fax system and preventing future errors.
5. The client user should forward the modem log file to the FaxFinder administrator in an email message.
The FaxFinder administrator’s email address should be viewable in any fax you have received via the
FaxFinder.