Multi-Tech Systems FF120, FF220, FF420, FF820 Appendix C Warranty, Service, & Repair

Multi-Tech Systems, Inc. FaxFinder Admin User Guide 193

Appendix C – Warranty, Service, & Repair

Multi-Tech Systems, Inc., (hereafter “MTS”) warrants that its products will be free from defects in material

or workmanship for a period of two, five, or ten years (depending on model) from date of purchase, or if

proof of purchase is not provided, two, five, or ten years (depending on model) from date of shipment.

MTS MAKES NO OTHER WARRANTY, EXPRESS OR IMPLIED, AND ALL IMPLIED WARRANTIES OF

MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE HEREBY DISCLAIMED.

This warranty does not apply to any products which have been damaged by lightning storms, water, or

power surges or which have been neglected, altered, abused, used for a purpose other than the one for

which they were manufactured, repaired by Customer or any party without MTS’s written authorization, or

used in any manner inconsistent with MTS’s instructions.

MTS’s entire obligation under this warranty shall be limited (at MTS’s option) to repair or replacement of

any products which prove to be defective within the warranty period or, at MTS’s option, issuance of a

refund of the purchase price. Defective products must be returned by Customer to MTS’s factory —

transportation prepaid.

MTS WILL NOT BE LIABLE FOR CONSEQUENTIAL DAMAGES, AND UNDER NO CIRCUMSTANCES

WILL ITS LIABILITY EXCEED THE PRICE FOR DEFECTIVE PRODUCTS.

In the event that service is required, products may be shipped, freight prepaid, to our Mounds View,

Minnesota factory:

Multi-Tech Systems, Inc.

2205 Woodale Drive

Mounds View, MN 55112

Attn: Repairs, Serial # ____________

A Returned Materials Authorization (RMA) is not required. Return shipping charges (surface) will be paid

by MTS to destinations in U.S. and Canada.

Please include, inside the shipping box, a description of the problem, a return shipping address (must

have street address, not P.O. Box), and your telephone number. If the product is out of warranty,

payment in advance is required. Acceptable means of payment include credit card, wire transfer, or a

check in U.S. dollars drawn on a U.S. bank.

For out of warranty repair charges, go to COMPANY/Policies/warranty/ .

Extended two-year overnight replacement service agreements are available for selected products. Please

call MTS customer service at (888) 288-5470 or visit our web site at

/PARTNERS/Programs/overnight_replacement/ for details on rates and coverage.

Please direct your questions regarding technical matters, product configuration, verification that the

product is defective, etc., to our Technical Support department at (800) 972-2439 or email

support@multitech.com. Please direct your questions regarding repair expediting, receiving, shipping,

billing, etc., to our Repair Accounting department at (800) 328-9717 or (763) 717-5631, or email

mtsrepair@multitech.com.

Repairs for damages caused by lightning storms, water, power surges, incorrect installation, physical

abuse, or user-caused damages are billed on a time-plus-materials basis.