Napoleon Fireplaces GDS 28-N, GS 28-P Trouble Shooting Guide, Symptom, Problem, Test Solution

Models: GDS 28-N GDS 28-P GS 28-P GS 28-N

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TROUBLE SHOOTING GUIDE 21

TROUBLE SHOOTING GUIDE 21

BEFORE ATTEMPTING TO TROUBLESHOOT, PURGE YOUR UNIT AND INITIALLY LIGHT THE PILOT AND THE MAIN BURNER WITH THE GLASS DOOR REMOVED.

SYMPTOM

PROBLEM

TEST SOLUTION

 

 

 

Pilot will not light.

No spark at pilot burner

- check if pilot can be lit by a match

-check that the wire is connected to the push button ignitor.

-check if the push button ignitor needs tightening.

-replace the wire if the wire insulation is broken or frayed.

-replace the electrode if the ceramic insulator is cracked or broken.

THERMOPILE PILOT

 

- replace the push button ignitor.

BURNER THERMO-

 

COUPLE

Spark gap is incorrect

- spark gap should be 0.150" to 0.175" (5/32" to 11/64" approx.)

ELECTRODE

 

 

from the electrode tip and the pilot burner. To ensure proper

 

 

electrode location, tighten securing nut (finger tight plus 1/4

 

No gas at the pilot burner

turn).

 

- check that the manual valve is turned on.

-check the pilot orifice for blockage.

-replace the valve.

-call the gas distributor.

Out of propane gas.

- fill the tank.

Pilot goes out when the gas knob is re- leased.

System is not correctly purged. - purge the gas line with the glass door open.

 

Out of propane gas

-

fill the tank.

 

 

 

 

Pilot flame is not large enough

-

turn up the pilot flame.

 

Pilot flame is not engulfing the

-

turn up pilot flame.

thermocouple.

-

replace pilot assembly.

 

 

 

 

 

 

Thermocouple shorting.

-

loosen and tighten thermocouple.

 

 

 

 

-

clean thermocouple and valve connection.

 

 

-

replace thermocouple.

 

 

-

replace valve.

Pilot burning; no gas to main burner; gas knob is on 'HI'; wall switch / thermostat is on.

Faultly thermocouple.

-

replace.

Faulty valve.

-

replace.

 

 

Main burner orifice is plugged.

-

remove stoppage in orifice.

 

 

 

 

 

 

 

 

Faulty thermopile.

-

replace.

 

 

Faulty themostat or switch.

-

connect a jumper wire across the wall switch terminals; if

 

 

 

main burner lights, replace thermostat.

 

 

 

-

disconnect the switch wires & connect a jumper wire across

 

 

 

terminals 1 & 3; if the main burner lights, check the wires for

 

 

 

defects and / or replace wires.

 

 

 

 

Faulty valve.

-

replace.

 

 

 

 

 

 

 

 

Pilot goes out while

 

Gas piping is undersized.

-

turn on all gas appliances and see if pilot flame flutters,

standing; Main burner

 

 

diminishes or extinguishes, especially when main burner ig-

is in 'OFF' position.

 

 

nites. Monitor supply pressure.

 

 

 

 

 

-

check if supply piping size is to code. Correct all undersized

 

 

 

 

 

piping.

Main burner goes out;

 

Pilot flame is not large enough -

turn up pilot flame.

pilot stays on.

 

or not engulfing the thermo- - replace pilot assembly.

 

 

 

 

pile.

 

 

 

 

 

 

 

Thermopile shorting

-

clean thermopile and thermopile connection to valve.

 

 

 

 

 

 

 

 

 

Remote wall switch wire is too

- shorten wire to correct length or wire gauge.

 

 

 

long, too much resistance in

 

 

 

 

 

 

the system

 

 

 

 

 

 

 

Faulty thermostat or switch

- replace

 

 

 

 

MODEL GS28 ONLY:

- test with spill switch bypassed. Replace if defective.

 

 

 

 

Venting is spilling

- check for vent blockage.

W415-0153 / A / 10.29.01

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Napoleon Fireplaces GDS 28-N, GS 28-P, GDS 28-P, GS 28-N manual Trouble Shooting Guide, Symptom, Problem, Test Solution