Napoleon Grills BISZ300, BISB245 Troubleshooting, Problem Possible Causes Solution

TROUBLESHOOTING

Problem	Possible Causes	Solution
Low heat / Low flame when	For propane - improper lighting	Ensure lighting procedure is followed carefully. All gas grill
valve turned to high.	procedure.	valves must be in the off position when the tank valve is
		turned on. Turn tank on slowly to allow pressure to equal-
		ize. See lighting instructions.
	For natural gas - undersized	Pipe must be sized according to installation code.
	supply line.
	For both gases - improper	Pre-heat grill with both main burners on high for 10 to 15
	preheating.	minutes.
Excessive flare-ups/uneven	Improper pre-heating.	Pre-heat grill with both main burners on high for 10 to 15
heat.		minutes.
	Excessive grease and ash build up	Clean sear plates and drip pan regularly. Do not line pan
	on sear plates and in drip pan.	with aluminum foil. Refer to cleaning instructions.
Burners burn with yellow	Possible spider web or other	Thoroughly clean burner by removing. See general
flame, accompanied by the	debris.	maintenance instructions. .
smell of gas.
Burner will not light with the	Dead battery / or installed	Replace with heavy duty 'AAA' battery. Install with positive
igniter, but will light with a	incorrectly.	terminal down.
match.	Loose electrode wire.	Check that electrode wire is firmly pushed onto the terminal
		on the back of the igniter.
	Wrong replacement igniter.	One spark systems must use a one spark igniter.
	Improper gap at electrode tip.	Ensure that the collector box is tight, and the gap between
		the electrode end and the collector box is between 1/8 - 3/
		16". The gap can be adjusted by bending the box in or out.
	Lifting flames on burner.	Close air shutter slightly - see previous problem
"Paint" appears to be	Grease build up on inside	This is not a defect. The finish on the lid and hood is
peeling inside lid or hood.	surfaces.	porcelain, and will not peel. The peeling is caused by
		hardened grease, which dries into paint-like shards, that will
		flake off. Regular cleaning will prevent this. See cleaning
		instructions.
Burner output on “high”	Lack of gas.	Check gas level in propane cylinder.
setting is too low. (Rum-	Supply hose is pinched.	Reposition supply hose as necessary.
bling noise and fluttering
blue flame at burner	Dirty or clogged orifice.	Clean burner orifice.
surface.)	Spider webs in venturi tube, or	Clean out venturi tube.
	other foreign matter.
	Cracked ceramic tile.	Order replacement burner from your Authorized Napoleon
		dealer.

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