Error/Description | Local Sync Resolution* | Remote Sync Resolution* |
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Server connection | Check the USB cable is attached. | Check that the wireless phone has |
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could not be | Check that Intellisync icon is | service and the service provider is |
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established. | displayed on Windows Taskbar and | displayed. |
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When link with the | is not crossed out. | Check that the GPRS icon displays on |
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server cannot be | If USB cable is attached and a | the phone. If it does not display, check |
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established at start of | cross displays on Intellisync icon, | with your service provider to confirm |
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Sync session, error | restart Intellisync software. | you have GPRS service in your area |
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displays and Sync is | Detach and attach USB cable. | and that it is enabled. |
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canceled. | If all the above steps fail, restart PC |
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| and power the phone Off and |
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| power it back On. |
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Invalid user name or | Check the password set in the | Check the SyncML configuration. Make |
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password. | SyncML security options screen in | sure that the user id and password are |
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Server has rejected | the PC Intellisync software. These | the same as assigned to you by the |
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the user name and | entries should match the wireless | Internet service provider. The user id |
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password. | phone user id password. | and passwords are case sensitive. |
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Synchronization | Retry Sync a couple of times. | Retry Sync a couple of times. |
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canceled. | Reset SyncML logs and retry Sync. | If you are getting the cancellation |
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There is an error | Power the phone Off, back On, and | immediately after starting, power the |
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during Sync. | try Sync again. | phone Off and back On. The wireless |
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| Check that the total phone entries | phone connectivity has to be reset. |
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| have not reached full limits. If full, |
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| then start deleting some entries. |
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Sync Started or Sync | Check that “Accept” or “Cancel” | The Sync process may take a long time |
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in progress screen is | has been selected on te Intellisync | due to poor data rate, bad service, the |
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displayed for a long | Accept dialogue box. | number of entries, or the type of Sync |
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time. | Restart Intellisync and initiate Sync | process. If taking a long time, cancel |
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Phone received | again. | Sync and try again. Just remember that |
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some data from |
| the next synchronization will be a full |
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server |
| Sync process after a Sync process is |
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| interrupted or canceled. |
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Device Full. Server | Intellisync handles the error and | Cleanup old and unwanted entries in |
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has more than the | “Device Full” message does not | the remote server. |
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maximum amount | appear on the phone. |
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allowed in the |
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phonebook, |
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Scheduler, or To Do |
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| * Check the resolutions items in sequence | |
tasks. |
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