NETGEAR CG814WG manual Appendix A Troubleshooting, Basic Functions

Hardware Manual for the Model CG814WG Wireless Cable Modem Gateway

Appendix A

Troubleshooting

This chapter gives information about troubleshooting your CG814WG Wireless Cable Modem Gateway. For the common problems listed, go to the section indicated.

•Is the gateway on?

•Have I connected the gateway correctly? Go to “Basic Functions” on page A-1.

•I can’t access the gateway’s configuration with my browser. Go to “Troubleshooting the ISP Connection” on page A-3.

•I’ve configured the gateway but I can’t access the Internet. Go to “Troubleshooting the ISP Connection” on page A-3.

•I can’t remember the gateway’s configuration password.

•I want to clear the configuration and start over again.

Go to “Erasing the Current/Restoring the Factory Configuration” on page A-5.

Basic Functions

After you turn on power to the gateway, the following sequence of events should occur:

1.When power is first applied, verify that the Power LED is on.

2.Verify that the numbered ethernet LEDs come on momentarily.

3.After approximately 30 seconds, verify that:

–The Local port Link LEDs are lit for any local ports that are connected.

–The Test LED is not lit.

Troubleshooting A-1