Hardware Manual for the Model CG814WG Wireless Cable Modem Gateway

Basic Troubleshooting Tips

If you have problems connected to your wireless network, try the tips below.

Symptom

Cause

Solution

The PC Card

The wireless

Remove and reinsert the wireless adapter.

LINK LED is

adapter is not

Check the Windows device manager to see if the PC

not lit.

inserted into the

Card is recognized and enabled. Reload the wireless

 

slot properly or its

adapter software, if necessary.

 

software is not

Try to install the wireless adapter in a different

 

loaded.

 

CardBus slot on your system if one is available.

 

 

 

 

 

The LINK LED

The wireless

The access point may not be powered on. Or, the

is blinking

adapter is

access point and the PC card are not configured with

repeatedly.

attempting to

the same wireless parameters. Check the SSID and

 

connect to access

WEP settings.

 

point but cannot

 

 

connect.

 

 

 

 

I can connect to

This could be a

Check to make sure that the access point is physically

an access point,

physical layer

connected to the Ethernet network.

but I cannot

problem or a

Make sure that the IP addresses and the Windows

connect to other

network

networking parameters are all configured correctly.

computers on

configuration

Restart the cable or DSL modem, router, access point,

the network or

problem.

the Internet.

 

and notebook PC.

 

 

 

Also, for problems with accessing network resources, the Windows software might not be installed and configured properly on your computers. Please refer to Windows documentation for instructions on these options.

C-10

Configuring Wireless Security in Windows XP

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NETGEAR CG814WG manual Basic Troubleshooting Tips