Reference Manual for the ProSafe VPN Firewall FVS318v3

Troubleshooting the ISP Connection

If your firewall is unable to access the Internet, you should first determine whether the firewall is able to obtain a WAN IP address from the ISP. Unless you have been assigned a static IP address, your firewall must request an IP address from the ISP. You can determine whether the request was successful using the Web Configuration Manager.

To check the WAN IP address:

1.Launch your browser and select an external site such as http://www.netgear.com

2.Access the main menu of the firewall’s configuration at http://192.168.0.1

3.Under the Maintenance heading, select Router Status

4.Check that an IP address is shown for the WAN Port

If 0.0.0.0 is shown, your firewall has not obtained an IP address from your ISP.

If your firewall is unable to obtain an IP address from the ISP, you may need to force your cable or DSL modem to recognize your new firewall by performing the following procedure:

1.Turn off power to the cable or DSL modem.

2.Turn off power to your firewall.

3.Wait five minutes and reapply power to the cable or DSL modem.

4.When the modem’s LEDs indicate that it has reacquired sync with the ISP, reapply power to your firewall.

If your firewall is still unable to obtain an IP address from the ISP, the problem may be one of the following:

Your ISP may require a login program.

Ask your ISP whether they require PPP over Ethernet (PPPoE) or some other type of login.

If your ISP requires a login, you may have incorrectly set the login name and password.

Your ISP may check for your PC's host name.

Assign the PC Host Name of your ISP account as the Account Name in the Basic Settings menu.

Your ISP only allows one Ethernet MAC address to connect to Internet, and may check for your PC’s MAC address. In this case:

Inform your ISP that you have bought a new network device, and ask them to use the firewall’s MAC address.

9-4

Troubleshooting

January 2005

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NETGEAR FVS318v3 manual Troubleshooting the ISP Connection

FVS318v3 specifications

The NETGEAR FVS318v3 is a powerful dual WAN gigabit VPN firewall designed to provide robust security and reliable connectivity for small to medium-sized businesses. It offers an array of features and technologies that make it an outstanding choice for organizations requiring secure network access and improved bandwidth management.

One of the standout features of the FVS318v3 is its dual WAN capability. This allows users to connect two separate internet connections, which enhances redundancy and ensures continuous network availability. In the event that one WAN connection fails, the device automatically switches to the backup connection, minimizing downtime and maintaining productivity.

The firewall offers advanced security features, including a stateful packet inspection (SPI) firewall and NAT (Network Address Translation), which helps protect the network from unauthorized access and external threats. Additionally, the FVS318v3 supports IPsec and SSL VPN protocols, providing secure remote access for employees working from home or on the go. With support for up to 15 SSL VPN clients and 20 IPsec VPN tunnels, it is suitable for businesses that require flexible and secure remote connectivity.

In terms of performance, the FVS318v3 boasts a high-speed gigabit throughput, ensuring fast data transmission and minimal latency. This is particularly important for businesses that rely on cloud-based applications, video conferencing, and other bandwidth-intensive activities. Furthermore, the device is equipped with advanced QoS (Quality of Service) features that allow administrators to prioritize traffic, ensuring that critical applications receive the bandwidth they need during peak usage times.

Another noteworthy characteristic of the NETGEAR FVS318v3 is its user-friendly interface, which simplifies network management and configuration. Administrators can easily set up policies, monitor traffic, and manage connected devices through an intuitive web-based interface. It also offers support for 802.1Q VLAN tagging, allowing for network segmentation and improved security management.

In conclusion, the NETGEAR FVS318v3 is a versatile and feature-rich solution that delivers exceptional security and reliability for businesses. Its dual WAN functionality, advanced VPN capabilities, high-speed performance, and ease of use make it an excellent choice for organizations looking to safeguard their networks while ensuring seamless connectivity for employees.