Reference Manual for the ProSafe VPN Firewall FVS318v3
Troubleshooting 9-7
January 2005
— If your ISP assigned a host name to your P C, enter that host name as the Account Name in
the Basic Settings menu.
— Your ISP could be rejecting the Ethernet MAC addresses of all but one of your PCs. Many
broadband ISPs restrict access by only allowing traffic from the MAC address of your
broadband modem, but some ISPs additionally restrict access to the MAC address of a
single PC connected to that modem. If this is the case, you must configure your f irewall to
“clone” or “spoof” the MAC address from the authorized PC. Refer to “How to Manuall y
Configure Your Internet Conn ection” on page 3-12.

Restoring the Default Configuration and Password

This section explains how to restore the factory default configuration settings, changing the
firewall’s administration password to password and the IP address to 192.168.0.1. You can erase
the current configuration and restore factory defaults in two ways:
• Use the Erase function of the firewall (see “Erasing the Configurat ion” on page 7-8).
• Use the Reset button on the rear panel of the firewall. Use this method for cases when the
administration password or IP address are not known.
1. Press and hold the Reset button until the Test LED turns on and begins blinking (about 10
seconds).
2. Release the Reset button and wait for the firewall to reboot.

Problems with Date and Time

The E-Mail menu in the Content Filtering section displays the current date and time of day. The
FVS318v3 VPN Firewall uses the Network Time Protocol (NTP) to obtain the current time from
one of several Network T ime Servers on the Internet. Each entry in the log is stamped with the date
and time of day. Problems with the date and time function can include:
• Date shown is January 1, 2000. Cause: The firewall has not yet successfully reached a
Network T ime Server. Check that your Internet access settings are configured correctly. If you
have just completed configuring the firewall, wait at least five minutes and check the date and
time again.
• Tim e is off by one hour. Cause: The firewall does not automatically sense Daylight Savings
Time. In the E-Mail menu, check or uncheck the box marked Adjust for Daylight Savings
Time.