Troubleshooting
Problem | Cause | Solution |
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When running the Print | Either a hardware or software | Make sure that: |
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Server Administration | problem could prevent you | • There is a proper link established between |
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Program from the | from seeing the print server | the print server and the hub or workstation. |
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network administrator's | from the managing station. | If the LAN or WLAN LED is on, the link |
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PC, the print server |
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cannot be seen. |
| • You should use proper cables. With |
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| Category 3, 4, or 5 cables. With |
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| connections, you can use only Category 5 cables. |
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| • If the NetBEUI protocol is installed in the |
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| PC, the NETGEAR Setup Program can use |
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| the NetBEUI protocol to search for print |
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| servers connected on the same network as |
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| the network administrator’s PC. Click on the |
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| “Protocol” button on the main screen to |
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| make sure that NetBEUI is selected. |
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| • You may use Web Management. See Chapter |
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| 3 of the reference manual on the resource CD. |
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The print server is not | The PS111W print server may | • Check the connections to the print server, |
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listed when you run the | not have a proper IP address. | and ensure that it is ON. |
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Administrative Tools for |
| • If your LAN has TCP/IP ONLY, and does not |
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Print Server Setup |
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| have a DHCP server, the print server will |
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program. |
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| not be listed. You can use the IP Setup |
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| program to assign an IP address to the print |
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| server. The IP Setup program is installed |
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| with the ADMIN installation. |
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After the print server is | By default, PS111W Print | To manage by the browser, check the IP address |
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reset or resta, the | Server is set to be a DHCP | by using the diagnostic button and print out the |
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browser cannot find the | client and obtain an IP address | Print Server status. Using the Device Name may |
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print server any more. | automatically. It is possible to | work as well. |
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| get a different IP address from |
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| DHCP server after reset. |
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Using diagnostic button | The printer may not be a text | Power cycling the print server may resolve the |
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does not print the print | printer. As a result, there will | problem. |
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server status. | be no print out. |
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Cannot print any more | • It may be the IP address | • Check the WINS server and make sure the |
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after printing normally | changed without the | print server name mapped with the correct IP |
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for a period of time. | system knowing it. Reboot | address, if there is WINS. |
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| the system. | • Power cycle the print server by unplugging |
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| • The print server may be | and plugging the power cord. Lowering the |
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| temperature may stabilize the printing |
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| overheated due to the |
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| environment. |
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| surrounding environment. |
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16
