Troubleshooting | NETGEAR R6300v2 guide

10. Troubleshooting		10
10. Troubleshooting

This chapter provides information to help you diagnose and solve problems you might have with your router. If you do not find the solution here, check the NETGEAR support site at http://support.netgear.com for product and contact information.

This chapter contains the following sections:

•Quick Tips

•Troubleshoot with the LEDs

•Cannot Log In to the Router

•Cannot Access the Internet

•Changes Not Saved

•Wireless Connectivity

•Troubleshoot Your Network Using the Ping Utility

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NETGEAR R6300v2 user manual Troubleshooting

Contents

AC1750 Smart WiFi Router Trademarks SupportCompliance Contents USB Storage Administration Appendix a Supplemental Information Getting to know your router Hardware Setup Unpack Your Router Hardware Features Front and Side Panels WiFi On/Off button WPS button USB 2.0 port LEDs Label Rear Panel Position Your Router Getting Started Connecting to the router Use Standard TCP/IP Properties for Dhcp Router Setup PreparationLogin and Access Wireless Devices and Security Settings  To use Netgear genie to set up your router Netgear genie Setup  To upgrade the firmware Use Netgear genie after InstallationUpgrade the Firmware Basic Home screen with dashboard, language, and online help Dashboard Basic Home Screen Manual Method Join Your Wireless NetworkWi-Fi Protected Setup Method  To use WPS to join the wireless network Genie mobile app home screen Netgear genie App and Mobile genie App Your Internet connection and WiFi Netgear genie Basic Settings Internet Setup Internet IP Address Internet Setup Screen FieldsInternet Service Provider. PPPoE or PPPoA Parental Controls  To set up Live Parental Controls Netgear genie Basic Settings Click the Take me to the status screen button Basic Wireless Settings Netgear genie Basic Settings Wireless Security Options Wireless Settings Screen Fields Change the Wireless Security Option Set Up a Guest Network  To set up a guest network Select Basic Guest Network  To go to the Attached Devices screen View Attached Devices Netgear genie Advanced Home Specifying custom settings Netgear genie Advanced Home Screen Internet Connection Setup Wizard To use the Setup Wizard Select Advanced Setup Wizard WAN Setup Default DMZ Server Common MTU sizes Change the MTU Size  To change the MTU size Select Advanced Setup WAN Setup LAN Setup  To change the LAN settings Select Advanced Setup LAN Setup LAN Setup Screen Settings Use Router as Dhcp Server Role of the Router as a Dhcp Server Set Up Address Reservation WPS Wizard for WiFi Connections Push Button Quality of Service QoS SetupWMM QoS for Wireless Multimedia Applications  To disable WMM QoS Select Advanced Setup QoS Setup Set Up QoS for Internet Access Netgear genie Advanced Home Click the Add Priority Rule button QoS for a Router LAN Port Edit or Delete an Existing QoS Policy  To set the maximum uplink bandwidth Bandwidth Control  To enable Facebook WiFi Enable Facebook WiFi Netgear genie Advanced Home Facebook WiFi is enabled USB Storage Accessing and Configuring a USB Storage Connect a USB Storage Device to the Router USB Drive Requirements  To connect a USB storage device Access the USB Storage DeviceSafely Remove a USB Drive  To map the USB device to a Windows network drive  To access the USB drive from a remote computer  To share files with your friends and family  To access the USB drive with FTP from a remote computerShare Files Share Photos Share Large Files over the Internet Store Files in a Central Location for Printing View a USB Device Attached to the Router USB Storage Device Network and Access Settings Network Neighborhood/MacShare. Enabled by default  To add a network folder Select Advanced ReadySHARE Available Network Folders  To edit a network folder Select Advanced ReadySHARE Click Create Network Folder Select the Allow only approved devices check box Specify Approved USB Devices Media Server Settings  To play videos On the TiVo, select TiVo Central My Shows TiVo SupportUse ReadyDLNA to Play Media from Your Network on TiVo  To copy TiVo Files onto a computer ReadySHARE Printer Setting up and managing a shared USB ReadySHARE Printer Utility Set Up the ReadySHARE Printer Utility To set up ReadySHARE Printer  To install the Netgear USB Control Center Install the Netgear USB Control Center ReadySHARE Printer  To set up the Netgear USB Control Center Set Up the Netgear USB Control Center  To configure the Netgear USB Control Center Configure the Netgear USB Control Center Manage USB Print and Scan Jobs Select Tools Configuration ReadySHARE Printer  To launch the Netgear USB Control Center Launch the Netgear USB Control Center  To use the scan feature of a multifunction USB printer Use the Scan Feature of a Multifunction USB Printer Security Customizing the firewall settings  To specify a trusted computer Keyword Blocking of Http Traffic To delete a keyword or domain Click Delete Keyword Block Services Port Filtering Defined Port Triggering to Open Incoming Ports Port Forwarding to Permit External Host Communications How Port Forwarding Differs from Port Triggering Set Up Port Forwarding to Local Servers Click the Add Custom Service button Add a Custom Service Application Example Make a Local Web Server Public Set Up Port TriggeringClick Edit Service or Delete Service Edit or Delete a Port Forwarding Entry Clear the Disable Port Triggering check box Security  To schedule blocking Select Advanced Security Schedule Schedule Blocking Set Up Security Event Email Notifications Your settings are saved Managing your network Administration Upgrade the Router Firmware Hardware Version. The router model View Router StatusRouter Information Internet Port Show Statistics Button Connection Status Button Wireless Settings 2.4 GHz and 5 GHz  To view logs Select Advanced Administration Logs View Logs of Web Access or Attempted Web Access Do not interrupt the reboot process Manage the Configuration FileBack Up Settings Restore Configuration Settings Erase the Current Configuration Settings Change the Password  To recover your password Password Recovery Setting up unique situations Advanced Settings Control the Wireless Radio Advanced Wireless Settings View or Change WPS Settings Set Up a Wireless Schedule Set Up a Wireless Access List by MAC Address Select the Turn Access Control On check box Wireless Access Point AP  To set up the router as an AP  To set up bridge mode Set Up the Router in Bridge Mode Click the setup bridge mode wireless settings button Dynamic DNS Set Up a New Dynamic DNS Account Static Routes Change the Dynamic DNS Settings To change your settings Select Advanced Advanced Setup Dynamic DNS Advanced Settings 105 Remote Management Universal Plug and Play IPv6 Auto Detect Requirements for Entering IPv6 Addresses IPv6 Auto Config IPv6 6to4 Tunnel Advanced Settings 112 IPv6 Fixed IPv6 Pass Through IPv6 Dhcp IPv6 PPPoE Advanced Settings 116 Traffic Meter Advanced Settings 118 Troubleshooting Troubleshoot with the LEDs Wireless SettingsNetwork Settings Quick Tips Internet LEDs Is Off Power LED Is Off or BlinkingPower LED Stays Amber LEDs Never Turn Off Cannot Log In to the Router WiFi LED Is Off Cannot Access the Internet Troubleshooting 124 Troubleshoot Internet Browsing Troubleshoot PPPoE Changes Not Saved Wireless Connectivity  To ping the router from a Windows computer Troubleshoot Your Network Using the Ping UtilityTest the LAN Path to Your Router Test the Path from Your Computer to a Remote Device Supplemental Information Factory default settings Factory Settings Supplemental Information 131 R6300v2 Router specifications Technical Specifications Supplemental Information 133