Troubleshooting 124 | NETGEAR R6300v2 guide

R6300v2 Smart WiFi Router

If your computer obtains its information from the router by DHCP, reboot the computer, and verify the gateway address.

•You might be running login software that is no longer needed.

If your ISP provided a program to log you in to the Internet (such as WinPoET), you no longer need to run that software after installing your router. You might need to go to Internet Explorer and select Tools > Internet Options, click the Connections tab, and select Never dial a connection.

Troubleshooting

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NETGEAR R6300v2 user manual Troubleshooting 124

Contents

AC1750 Smart WiFi Router Compliance SupportTrademarks Contents USB Storage Administration Appendix a Supplemental Information Hardware Setup Getting to know your router Hardware Features Unpack Your Router WiFi On/Off button WPS button USB 2.0 port LEDs Front and Side Panels Rear Panel Label Position Your Router Connecting to the router Getting Started Router Setup Preparation Login and AccessWireless Devices and Security Settings Use Standard TCP/IP Properties for Dhcp Netgear genie Setup  To use Netgear genie to set up your router Upgrade the Firmware Use Netgear genie after Installation To upgrade the firmware Dashboard Basic Home Screen Basic Home screen with dashboard, language, and online help Join Your Wireless Network Wi-Fi Protected Setup Method To use WPS to join the wireless network Manual Method Netgear genie App and Mobile genie App Genie mobile app home screen Netgear genie Basic Settings Your Internet connection and WiFi Internet Setup Internet Service Provider. PPPoE or PPPoA Internet Setup Screen FieldsInternet IP Address  To set up Live Parental Controls Parental Controls Netgear genie Basic Settings Basic Wireless Settings Click the Take me to the status screen button Netgear genie Basic Settings Wireless Settings Screen Fields Wireless Security Options Set Up a Guest Network Change the Wireless Security Option  To set up a guest network Select Basic Guest Network View Attached Devices  To go to the Attached Devices screen Specifying custom settings Netgear genie Advanced Home  To use the Setup Wizard Select Advanced Setup Wizard Internet Connection Setup WizardNetgear genie Advanced Home Screen WAN Setup Default DMZ Server Change the MTU Size Common MTU sizes LAN Setup  To change the MTU size Select Advanced Setup WAN Setup LAN Setup Screen Settings  To change the LAN settings Select Advanced Setup LAN Setup Role of the Router as a Dhcp Server Use Router as Dhcp Server WPS Wizard for WiFi Connections Set Up Address Reservation WMM QoS for Wireless Multimedia Applications Quality of Service QoS SetupPush Button Set Up QoS for Internet Access  To disable WMM QoS Select Advanced Setup QoS Setup Netgear genie Advanced Home QoS for a Router LAN Port Click the Add Priority Rule button Edit or Delete an Existing QoS Policy Bandwidth Control  To set the maximum uplink bandwidth Enable Facebook WiFi  To enable Facebook WiFi Netgear genie Advanced Home Facebook WiFi is enabled Accessing and Configuring a USB Storage USB Storage USB Drive Requirements Connect a USB Storage Device to the Router Safely Remove a USB Drive Access the USB Storage Device To connect a USB storage device  To access the USB drive from a remote computer  To map the USB device to a Windows network drive  To access the USB drive with FTP from a remote computer Share FilesShare Photos  To share files with your friends and family Store Files in a Central Location for Printing Share Large Files over the Internet USB Storage Device Network and Access Settings View a USB Device Attached to the Router Network Neighborhood/MacShare. Enabled by default Available Network Folders  To add a network folder Select Advanced ReadySHARE Click Create Network Folder  To edit a network folder Select Advanced ReadySHARE Specify Approved USB Devices Select the Allow only approved devices check box Media Server Settings Use ReadyDLNA to Play Media from Your Network on TiVo TiVo Support To play videos On the TiVo, select TiVo Central My Shows  To copy TiVo Files onto a computer Setting up and managing a shared USB ReadySHARE Printer  To set up ReadySHARE Printer Set Up the ReadySHARE Printer UtilityReadySHARE Printer Utility Install the Netgear USB Control Center  To install the Netgear USB Control Center ReadySHARE Printer Set Up the Netgear USB Control Center  To set up the Netgear USB Control Center Configure the Netgear USB Control Center  To configure the Netgear USB Control Center Select Tools Configuration Manage USB Print and Scan Jobs ReadySHARE Printer Launch the Netgear USB Control Center  To launch the Netgear USB Control Center Use the Scan Feature of a Multifunction USB Printer  To use the scan feature of a multifunction USB printer Customizing the firewall settings Security Keyword Blocking of Http Traffic  To delete a keyword or domainClick Delete Keyword  To specify a trusted computer Block Services Port Filtering Port Triggering to Open Incoming Ports Defined Port Forwarding to Permit External Host Communications How Port Forwarding Differs from Port Triggering Set Up Port Forwarding to Local Servers Add a Custom Service Click the Add Custom Service button Set Up Port Triggering Click Edit Service or Delete ServiceEdit or Delete a Port Forwarding Entry Application Example Make a Local Web Server Public Clear the Disable Port Triggering check box Security Schedule Blocking  To schedule blocking Select Advanced Security Schedule Set Up Security Event Email Notifications Your settings are saved Administration Managing your network Upgrade the Router Firmware View Router Status Router InformationInternet Port Hardware Version. The router model Show Statistics Button Wireless Settings 2.4 GHz and 5 GHz Connection Status Button View Logs of Web Access or Attempted Web Access  To view logs Select Advanced Administration Logs Manage the Configuration File Back Up SettingsRestore Configuration Settings Do not interrupt the reboot process Change the Password Erase the Current Configuration Settings Password Recovery  To recover your password Advanced Settings Setting up unique situations Advanced Wireless Settings Control the Wireless Radio Set Up a Wireless Schedule View or Change WPS Settings Set Up a Wireless Access List by MAC Address Wireless Access Point AP Select the Turn Access Control On check box  To set up the router as an AP Set Up the Router in Bridge Mode  To set up bridge mode Click the setup bridge mode wireless settings button Set Up a New Dynamic DNS Account Dynamic DNS Change the Dynamic DNS Settings  To change your settingsSelect Advanced Advanced Setup Dynamic DNS Static Routes Advanced Settings 105 Remote Management Universal Plug and Play IPv6 Requirements for Entering IPv6 Addresses Auto Detect IPv6 Auto Config IPv6 6to4 Tunnel Advanced Settings 112 IPv6 Pass Through IPv6 Fixed IPv6 Dhcp IPv6 PPPoE Advanced Settings 116 Traffic Meter Advanced Settings 118 Troubleshooting Wireless Settings Network SettingsQuick Tips Troubleshoot with the LEDs Power LED Is Off or Blinking Power LED Stays AmberLEDs Never Turn Off Internet LEDs Is Off WiFi LED Is Off Cannot Log In to the Router Cannot Access the Internet Troubleshooting 124 Troubleshoot PPPoE Troubleshoot Internet Browsing Wireless Connectivity Changes Not Saved Test the LAN Path to Your Router Troubleshoot Your Network Using the Ping Utility To ping the router from a Windows computer Test the Path from Your Computer to a Remote Device Supplemental Information Factory Settings Factory default settings Supplemental Information 131 Technical Specifications R6300v2 Router specifications Supplemental Information 133