Manuals / NETGEAR / Computer Equipment / Network Router

NETGEAR R6300v2 Power LED Is Off or Blinking, Power LED Stays Amber, LEDs Never Turn Off

Models: R6300v2

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R6300v2 Smart WiFi Router

•The Wireless LED is lit unless you turned off the wireless radio. The LEDs on the front panel of the router can be used for troubleshooting.

Power LED Is Off or Blinking

•Make sure that the power cord is securely connected to your router and that the power adapter is securely connected to a functioning power outlet.

•Check that you are using the 12 VDC, 2.5A power adapter that NETGEAR supplied for this product.

•If the Power LED blinks slowly and continuously, the router firmware is corrupted. This can happen if a firmware upgrade is interrupted, or if the router detects a problem with the firmware. If the error persists, you have a hardware problem. For recovery instructions, or help with a hardware problem, contact technical support at www.netgear.com/support.

Power LED Stays Amber

When the router is turned on, the Power LED lights amber for about 20 seconds and then lights green. If the LED does not light green, the router has a problem.

If the Power LED is lit amber one minute after you turn on power to the router:

1.Turn off the power and then turn it back on to see if the router recovers.

2.Press and hold the Reset button to return the router to its factory settings. See Troubleshoot Your Network Using the Ping Utility on page 129.

If the error persists, you might have a hardware problem. Contact technical support at www.netgear.com/support.

LEDs Never Turn Off

When the router is turned on, the LEDs turn on for about 10 seconds and then turn off. If all the LEDs stay on, this indicates a fault within the router.

If all LEDs are still on one minute after power-up:

•Cycle the power to see if the router recovers.

•Press and hold the Reset button to return the router to its factory settings. For more information, see Troubleshoot Your Network Using the Ping Utility on page 129.

If the error persists, you might have a hardware problem. Contact technical support at www.netgear.com/support.

Internet LEDs Is Off

If the Internet LED does not light when the router is turned on, check the following:

•Make sure that the cable connections are secure at the router and at the modem.

Troubleshooting

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NETGEAR R6300v2 user manual Power LED Is Off or Blinking, Power LED Stays Amber, LEDs Never Turn Off, Internet LEDs Is Off

Contents

R6300v2 Smart WiFi Router Support ComplianceTrademarks Contents USB Storage Administration Appendix a Supplemental Information Getting to know your router Hardware SetupUnpack Your Router Hardware FeaturesFront and Side Panels WiFi On/Off button WPS button USB 2.0 port LEDsLabel Rear PanelPosition Your Router Getting Started Connecting to the routerUse Standard TCP/IP Properties for Dhcp Router Setup PreparationLogin and Access Wireless Devices and Security Settings To use Netgear genie to set up your router Netgear genie SetupUse Netgear genie after Installation Upgrade the Firmware To upgrade the firmware Basic Home screen with dashboard, language, and online help Dashboard Basic Home ScreenManual Method Join Your Wireless NetworkWi-Fi Protected Setup Method  To use WPS to join the wireless networkGenie mobile app home screen Netgear genie App and Mobile genie AppYour Internet connection and WiFi Netgear genie Basic SettingsInternet Setup Internet Setup Screen Fields Internet Service Provider. PPPoE or PPPoAInternet IP Address Parental Controls  To set up Live Parental ControlsNetgear genie Basic Settings Click the Take me to the status screen button Basic Wireless SettingsNetgear genie Basic Settings Wireless Security Options Wireless Settings Screen FieldsChange the Wireless Security Option Set Up a Guest Network To set up a guest network Select Basic Guest Network  To go to the Attached Devices screen View Attached DevicesNetgear genie Advanced Home Specifying custom settingsInternet Connection Setup Wizard  To use the Setup Wizard Select Advanced Setup WizardNetgear genie Advanced Home Screen WAN Setup Default DMZ Server Common MTU sizes Change the MTU Size To change the MTU size Select Advanced Setup WAN Setup LAN Setup To change the LAN settings Select Advanced Setup LAN Setup LAN Setup Screen SettingsUse Router as Dhcp Server Role of the Router as a Dhcp ServerSet Up Address Reservation WPS Wizard for WiFi ConnectionsQuality of Service QoS Setup WMM QoS for Wireless Multimedia ApplicationsPush Button  To disable WMM QoS Select Advanced Setup QoS Setup Set Up QoS for Internet AccessNetgear genie Advanced Home Click the Add Priority Rule button QoS for a Router LAN PortEdit or Delete an Existing QoS Policy  To set the maximum uplink bandwidth Bandwidth ControlEnable Facebook WiFi  To enable Facebook WiFiSelect the Enable Facebook Wi-Fi check box Netgear genie Advanced Home Facebook WiFi is enabled USB Storage Accessing and Configuring a USB StorageUSB Drive Requirements Connect a USB Storage Device to the Router To connect a USB storage device Access the USB Storage Device Safely Remove a USB Drive To map the USB device to a Windows network drive  To access the USB drive with FTP from a remote computer  To access the USB drive from a remote computer To share files with your friends and family Share FilesShare Photos Store Files in a Central Location for PrintingBack Up Windows Computers with ReadySHARE Vault Share Large Files over the Internet To back up your Windows computer View a USB Device Attached to the Router Network Neighborhood/MacShare. Enabled by default USB Storage Device Network and Access Settings To add a network folder Select Advanced ReadySHARE Available Network Folders To edit a network folder Select Advanced ReadySHARE Click Create Network FolderSelect the Allow only approved devices check box Specify Approved USB DevicesMedia Server Settings TiVo Support Use ReadyDLNA to Play Media from Your Network on TiVo To play videos On the TiVo, select TiVo Central My Shows  To copy TiVo Files onto a computer ReadySHARE Printer Setting up and managing a shared USBSet Up the ReadySHARE Printer Utility  To set up ReadySHARE PrinterReadySHARE Printer Utility  To install the Netgear USB Control Center Install the Netgear USB Control CenterReadySHARE Printer  To set up the Netgear USB Control Center Set Up the Netgear USB Control Center To configure the Netgear USB Control Center Configure the Netgear USB Control CenterManage USB Print and Scan Jobs Select Tools ConfigurationReadySHARE Printer  To launch the Netgear USB Control Center Launch the Netgear USB Control Center To use the scan feature of a multifunction USB printer Use the Scan Feature of a Multifunction USB PrinterSecurity Customizing the firewall settings To specify a trusted computer Keyword Blocking of Http Traffic To delete a keyword or domain Click Delete KeywordBlock Services Port Filtering Defined Port Triggering to Open Incoming PortsPort Forwarding to Permit External Host Communications How Port Forwarding Differs from Port Triggering Set Up Port Forwarding to Local Servers Click the Add Custom Service button Add a Custom ServiceApplication Example Make a Local Web Server Public Set Up Port TriggeringClick Edit Service or Delete Service Edit or Delete a Port Forwarding EntryClear the Disable Port Triggering check box Security  To schedule blocking Select Advanced Security Schedule Schedule BlockingSet Up Security Event Email Notifications Your settings are saved Managing your network AdministrationUpgrade the Router Firmware Hardware Version. The router model View Router StatusRouter Information Internet PortShow Statistics Button Connection Status Button Wireless Settings 2.4 GHz and 5 GHz To view logs Select Advanced Administration Logs View Logs of Web Access or Attempted Web AccessDo not interrupt the reboot process Manage the Configuration FileBack Up Settings Restore Configuration SettingsErase the Current Configuration Settings Change the Password To recover your password Password RecoverySetting up unique situations Advanced SettingsControl the Wireless Radio Advanced Wireless SettingsSet Up a Wireless Schedule View or Change WPS Settings To configure and enable the wireless schedule Set Up a Wireless Access List by MAC Address Select the Turn Access Control On check box Wireless Access Point APSelect Advanced Wireless AP  To set up the router as an AP To set up bridge mode Set Up the Router in Bridge ModeClick the setup bridge mode wireless settings button Dynamic DNS Set Up a New Dynamic DNS AccountService Provider list, select Netgear  To set up Dynamic DNS if you already have an accountSpecify a DNS Account That You Already Have NoIP.com NetgearStatic Routes Change the Dynamic DNS Settings To change your settings Select Advanced Advanced Setup Dynamic DNS To edit or delete a static route  To set up a static routeRemote Management  To turn on Universal Plug and Play Universal Plug and PlayIPv6 Auto Detect Requirements for Entering IPv6 AddressesIPv6 Auto Config IPv6 6to4 Tunnel Advanced Settings 114 IPv6 Fixed  To set up a pass-through IPv6 Internet connection To set up a fixed IPv6 Internet connection IPv6 Pass ThroughIPv6 Dhcp  To set up an IPv6 Internet connection with a Dhcp serverIPv6 PPPoE  To set up a PPPoE IPv6 Internet connectionAdvanced Settings 118 Traffic Meter Advanced Settings 120 Troubleshooting Troubleshoot with the LEDs Wireless SettingsNetwork Settings Quick TipsInternet LEDs Is Off Power LED Is Off or BlinkingPower LED Stays Amber LEDs Never Turn OffCannot Log In to the Router WiFi LED Is OffCannot Access the Internet Troubleshooting 126 Troubleshoot Internet Browsing Troubleshoot PPPoEChanges Not Saved Wireless ConnectivityTroubleshoot Your Network Using the Ping Utility Test the LAN Path to Your Router To ping the router from a Windows computer Test the Path from Your Computer to a Remote Device Supplemental Information Factory default settings Factory SettingsSupplemental Information 133 R6300v2 Router specifications Technical SpecificationsSupplemental Information 135