Power LED Is Off or Blinking, LEDs Never Turn Off | NETGEAR R6300v2

R6300v2 Smart WiFi Router

•The Wireless LED is lit unless you turned off the wireless radio. The LEDs on the front panel of the router can be used for troubleshooting.

Power LED Is Off or Blinking

•Make sure that the power cord is securely connected to your router and that the power adapter is securely connected to a functioning power outlet.

•Check that you are using the 12 VDC, 2.5A power adapter that NETGEAR supplied for this product.

•If the Power LED blinks slowly and continuously, the router firmware is corrupted. This can happen if a firmware upgrade is interrupted, or if the router detects a problem with the firmware. If the error persists, you have a hardware problem. For recovery instructions, or help with a hardware problem, contact technical support at www.netgear.com/support.

Power LED Stays Amber

When the router is turned on, the Power LED lights amber for about 20 seconds and then lights green. If the LED does not light green, the router has a problem.

If the Power LED is lit amber one minute after you turn on power to the router:

1.Turn off the power and then turn it back on to see if the router recovers.

2.Press and hold the Reset button to return the router to its factory settings. See Troubleshoot Your Network Using the Ping Utility on page 129.

If the error persists, you might have a hardware problem. Contact technical support at www.netgear.com/support.

LEDs Never Turn Off

When the router is turned on, the LEDs turn on for about 10 seconds and then turn off. If all the LEDs stay on, this indicates a fault within the router.

If all LEDs are still on one minute after power-up:

•Cycle the power to see if the router recovers.

•Press and hold the Reset button to return the router to its factory settings. For more information, see Troubleshoot Your Network Using the Ping Utility on page 129.

If the error persists, you might have a hardware problem. Contact technical support at www.netgear.com/support.

Internet LEDs Is Off

If the Internet LED does not light when the router is turned on, check the following:

•Make sure that the cable connections are secure at the router and at the modem.

Troubleshooting

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NETGEAR R6300v2 user manual Power LED Is Off or Blinking, Power LED Stays Amber, LEDs Never Turn Off, Internet LEDs Is Off

Contents

R6300v2 Smart WiFi Router Support ComplianceTrademarks Contents USB Storage Administration Appendix a Supplemental Information Getting to know your router Hardware Setup Unpack Your Router Hardware Features Front and Side Panels WiFi On/Off button WPS button USB 2.0 port LEDs Label Rear Panel Position Your Router Getting Started Connecting to the router Use Standard TCP/IP Properties for Dhcp Router Setup PreparationLogin and Access Wireless Devices and Security Settings  To use Netgear genie to set up your router Netgear genie Setup Use Netgear genie after Installation Upgrade the Firmware To upgrade the firmware Basic Home screen with dashboard, language, and online help Dashboard Basic Home Screen Manual Method Join Your Wireless NetworkWi-Fi Protected Setup Method  To use WPS to join the wireless network Genie mobile app home screen Netgear genie App and Mobile genie App Your Internet connection and WiFi Netgear genie Basic Settings Internet Setup Internet Setup Screen Fields Internet Service Provider. PPPoE or PPPoAInternet IP Address Parental Controls  To set up Live Parental Controls Netgear genie Basic Settings Click the Take me to the status screen button Basic Wireless Settings Netgear genie Basic Settings Wireless Security Options Wireless Settings Screen Fields Change the Wireless Security Option Set Up a Guest Network  To set up a guest network Select Basic Guest Network  To go to the Attached Devices screen View Attached Devices Netgear genie Advanced Home Specifying custom settings Internet Connection Setup Wizard  To use the Setup Wizard Select Advanced Setup WizardNetgear genie Advanced Home Screen WAN Setup Default DMZ Server Common MTU sizes Change the MTU Size  To change the MTU size Select Advanced Setup WAN Setup LAN Setup  To change the LAN settings Select Advanced Setup LAN Setup LAN Setup Screen Settings Use Router as Dhcp Server Role of the Router as a Dhcp Server Set Up Address Reservation WPS Wizard for WiFi Connections Quality of Service QoS Setup WMM QoS for Wireless Multimedia ApplicationsPush Button  To disable WMM QoS Select Advanced Setup QoS Setup Set Up QoS for Internet Access Netgear genie Advanced Home Click the Add Priority Rule button QoS for a Router LAN Port Edit or Delete an Existing QoS Policy  To set the maximum uplink bandwidth Bandwidth Control Enable Facebook WiFi  To enable Facebook WiFiSelect the Enable Facebook Wi-Fi check box Netgear genie Advanced Home Facebook WiFi is enabled USB Storage Accessing and Configuring a USB Storage USB Drive Requirements Connect a USB Storage Device to the Router To connect a USB storage device Access the USB Storage Device Safely Remove a USB Drive To map the USB device to a Windows network drive  To access the USB drive with FTP from a remote computer  To access the USB drive from a remote computer  To share files with your friends and family Share FilesShare Photos Store Files in a Central Location for Printing Back Up Windows Computers with ReadySHARE Vault Share Large Files over the Internet To back up your Windows computer View a USB Device Attached to the Router Network Neighborhood/MacShare. Enabled by default USB Storage Device Network and Access Settings  To add a network folder Select Advanced ReadySHARE Available Network Folders  To edit a network folder Select Advanced ReadySHARE Click Create Network Folder Select the Allow only approved devices check box Specify Approved USB Devices Media Server Settings TiVo Support Use ReadyDLNA to Play Media from Your Network on TiVo To play videos On the TiVo, select TiVo Central My Shows  To copy TiVo Files onto a computer ReadySHARE Printer Setting up and managing a shared USB Set Up the ReadySHARE Printer Utility  To set up ReadySHARE PrinterReadySHARE Printer Utility  To install the Netgear USB Control Center Install the Netgear USB Control Center ReadySHARE Printer  To set up the Netgear USB Control Center Set Up the Netgear USB Control Center  To configure the Netgear USB Control Center Configure the Netgear USB Control Center Manage USB Print and Scan Jobs Select Tools Configuration ReadySHARE Printer  To launch the Netgear USB Control Center Launch the Netgear USB Control Center  To use the scan feature of a multifunction USB printer Use the Scan Feature of a Multifunction USB Printer Security Customizing the firewall settings  To specify a trusted computer Keyword Blocking of Http Traffic To delete a keyword or domain Click Delete Keyword Block Services Port Filtering Defined Port Triggering to Open Incoming Ports Port Forwarding to Permit External Host Communications How Port Forwarding Differs from Port Triggering Set Up Port Forwarding to Local Servers Click the Add Custom Service button Add a Custom Service Application Example Make a Local Web Server Public Set Up Port TriggeringClick Edit Service or Delete Service Edit or Delete a Port Forwarding Entry Clear the Disable Port Triggering check box Security  To schedule blocking Select Advanced Security Schedule Schedule Blocking Set Up Security Event Email Notifications Your settings are saved Managing your network Administration Upgrade the Router Firmware Hardware Version. The router model View Router StatusRouter Information Internet Port Show Statistics Button Connection Status Button Wireless Settings 2.4 GHz and 5 GHz  To view logs Select Advanced Administration Logs View Logs of Web Access or Attempted Web Access Do not interrupt the reboot process Manage the Configuration FileBack Up Settings Restore Configuration Settings Erase the Current Configuration Settings Change the Password  To recover your password Password Recovery Setting up unique situations Advanced Settings Control the Wireless Radio Advanced Wireless Settings Set Up a Wireless Schedule View or Change WPS Settings To configure and enable the wireless schedule Set Up a Wireless Access List by MAC Address Select the Turn Access Control On check box Wireless Access Point AP Select Advanced Wireless AP  To set up the router as an AP  To set up bridge mode Set Up the Router in Bridge Mode Click the setup bridge mode wireless settings button Dynamic DNS Set Up a New Dynamic DNS Account Service Provider list, select Netgear  To set up Dynamic DNS if you already have an accountSpecify a DNS Account That You Already Have NoIP.com Netgear Static Routes Change the Dynamic DNS Settings To change your settings Select Advanced Advanced Setup Dynamic DNS  To edit or delete a static route  To set up a static route Remote Management  To turn on Universal Plug and Play Universal Plug and Play IPv6 Auto Detect Requirements for Entering IPv6 Addresses IPv6 Auto Config IPv6 6to4 Tunnel Advanced Settings 114 IPv6 Fixed  To set up a pass-through IPv6 Internet connection To set up a fixed IPv6 Internet connection IPv6 Pass Through IPv6 Dhcp  To set up an IPv6 Internet connection with a Dhcp server IPv6 PPPoE  To set up a PPPoE IPv6 Internet connection Advanced Settings 118 Traffic Meter Advanced Settings 120 Troubleshooting Troubleshoot with the LEDs Wireless SettingsNetwork Settings Quick Tips Internet LEDs Is Off Power LED Is Off or BlinkingPower LED Stays Amber LEDs Never Turn Off Cannot Log In to the Router WiFi LED Is Off Cannot Access the Internet Troubleshooting 126 Troubleshoot Internet Browsing Troubleshoot PPPoE Changes Not Saved Wireless Connectivity Troubleshoot Your Network Using the Ping Utility Test the LAN Path to Your Router To ping the router from a Windows computer Test the Path from Your Computer to a Remote Device Supplemental Information Factory default settings Factory Settings Supplemental Information 133 R6300v2 Router specifications Technical Specifications Supplemental Information 135