NETGEAR WNDR3400 Chapter 8 Troubleshooting

N600 Wireless Dual Band Router WNDR3400 User Manual

Troubleshooting 8-1

v1.0, August 2010

Chapter 8Troubleshooting

This chapter provides information about troubleshooting your N600 Wireless Dual Band Router

WNDR3400. After each problem description, instructions are provided to help you diagnose and

solve the problem. As a first step, review the Quick Tips.

This chapter includes the following sections:

•“Quick Tips”

•“Troubleshooting Basic Functions” on page 8-3

•“Cannot Access the Internet” on page 8-5

•“Troubleshooting a Network Using the Ping Utility” on page 8-6

•“Problems with Date and Time” on page 8-8

•“Wireless Connectivity” on page 8-9

•“Restoring the Default Configuration and Password” on page 8-14

Quick Tips

This section describes tips for troubleshooting some common problems.

Tip: NETGEAR provides helpful articles, documentation, and the latest software

updates at http://www.netgear.com/support.

Table 8-1. Quick Tips

Recommendation Instructions

Be sure to restart your network in this sequence. 1. Turn off and unplug the modem.

2. Turn off the wireless router and computers.

3. Plug in the modem and turn it on. Wait 2 minutes.

4. Turn on the wireless router and wait 2 minutes.

5. Turn on the computers.

Contents

Main Regulatory Compliance Information iii Europe EU Declaration of Conformity iv FCC Requirements for Operation in the United States FCC Information to User v FCC Guidelines for Human Exposure FCC Declaration Of Conformity Federal Communication Commission Interference Statement vi Canadian Department of Communications Radio Interference Regulations Voluntary Control Council for Interference (VCCI) Statement N600 Wireless Dual Band Router WNDR3400 Maximum Wireless Signal Rate Derived from IEEE Standard 802.11 Specifications Product and Publication Details Contents Page Page Page About This Manual Conventions, Formats, and Scope How to Print This Manual Revision History Chapter 1 Configuring Your Internet Connection Using the Setup Manual Logging In to Your Wireless Router You can log in to the wireless router to view or change its settings. Page Selecting a Language for Your Screen Display Page Using the Setup Wizard Viewing or Manually Configuring Your ISP Settings The following table explains the fields in the Basic Settings screen. N600 Wireless Dual Band Router WNDR3400 User Manual Configuring Your Internet Connection 1-8 Table 1-1. Basic Settings screen fields N600 Wireless Dual Band Router WNDR3400 User Manual Configuring Your Internet Connection 1-9 Table 1-1. Basic Settings screen fields (continued) Chapter 2 Safeguarding Your Network Adding Guest Networks on page 2-20 Planning Your Wireless Network certified and WPA or WPA 2 capable, and that they support WPS configuration. Wireless Placement and Range Guidelines Wireless Security Options Manually Configuring Your Wireless Settings Page N600 Wireless Dual Band Router WNDR3400 User Manual Safeguarding Your Network 2-6 Table 2-1. Wireless Settings N600 Wireless Dual Band Router WNDR3400 User Manual Safeguarding Your Network 2-7 Table 2-1. Wireless Settings (continued) Configuring WEP Wireless Security Page Configuring WPA, WPA2, or WPA/WPA2 Wireless Security Page Using a WPS Button to Add a WPS Client Page Using PIN Entry to Add a WPS Client Page Configuring Advanced WPS Settings Connecting Additional Wireless Client Devices After WPS Setup Adding More WPS Clients Adding Both WPS and Non-WPS Clients Page Adding Guest Networks Page Page Chapter 3 Protecting Your Network Protecting Access to Your Wireless Router Changing the Built-In Password Restricting Access by MAC Address Page Blocking Access to Internet Sites Blocking Access to Internet Services Page Configuring a User-Defined Service Scheduling Blocking Viewing Logs of Web Access or Attempted Web Access Configuring E-mail Alert and Web Access Log Notifications Page Setting the Time Chapter 4 Using Network Monitoring Tools Upgrading the Router Firmware Page Upgrading Automatically to New Router Software Upgrading Manually to New Router Software Page Page N600 Wireless Dual Band Router WNDR3400 User Manual Using Network Monitoring Tools 4-6 Table 4-1. Wireless Router Status Fields N600 Wireless Dual Band Router WNDR3400 User Manual Using Network Monitoring Tools 4-7 Table 4-1. Wireless Router Status Fields (continued) Connection Status To view the connection status, on the Router Status screen, click Connection Status. Statistics Viewing a List of Attached Devices Managing the Configuration File Backing Up and Restoring the Configuration Erasing the Configuration Enabling Remote Management Access Scheduling Wireless Signal Down Time Page Traffic Meter Page Chapter 5 Customizing Your Network Settings Using the LAN Setup Options Page N600 Wireless Dual Band Router WNDR3400 User Manual Customizing Your Network Settings 5-3 Table 5-1. LAN Setup Using the Router as a DHCP Server Address Reservation Using a Dynamic DNS Service Page N600 Wireless Dual Band Router WNDR3400 User Manual Customizing Your Network Settings 5-7 Configuring the WAN Setup Options The WAN Setup fields are described in the following table: Figure 5-3 Table 5-2. WAN Setup Settings Setting Up a Default DMZ Server Configuring Static Routes Page Allowing Inbound Connections to Your Network How Your Computer Accesses a Remote Computer through Your Router Page How Port Triggering Changes the Communication Process How Port Forwarding Changes the Communication Process How Port Forwarding Differs from Port Triggering Configuring Port Forwarding to Local Servers Adding a Custom Service Editing or Deleting a Port Forwarding Entry Configuring Port Triggering Page Page Page Wireless Repeating (Also Called WDS) Wireless Repeating Function Setting Up the Base Station Page Setting Up a Repeater Unit Chapter 6 Fine-Tuning Your Network Assessing Your Speed Requirements Optimizing Your Network Bandwidth Page Optimizing Wireless Performance Changing the MTU Size Quality of Service (QoS) Using WMM QoS for Wireless Multimedia Applications Configuring QoS for Internet Access Page Page Page Page Universal Plug and Play Page Chapter 7 USB Storage USB Drive Requirements File Sharing Scenarios Page USB Storage Basic Settings Page Editing a Network Folder Configuring USB Storage Advanced Settings N600 Wireless Dual Band Router WNDR3400 User Manual USB Storage 7-8 Table 7-2. USB Storage Advanced Settings Creating a Network Folder ReadyShare Access Unmounting a USB Drive Specifying Approved USB Devices Connecting to the USB Drive from a Remote Computer Locating the Internet Port IP Address Accessing the Routers USB Drive Remotely Using FTP Connecting to the USB Drive with Microsoft Network Settings Enabling File and Printer Sharing Chapter 8 Troubleshooting Quick Tips N600 Wireless Dual Band Router WNDR3400 User Manual Troubleshooting 8-2 Table 8-1. Quick Tips (continued) Troubleshooting Basic Functions Cannot Access the Router Main Menu Cannot Access the Internet Troubleshooting a Network Using the Ping Utility Testing the LAN Path to Your Router Testing the Path from Your Computer to a Remote Device Problems with Date and Time Wireless Connectivity Using Your Wireless Card Setup Program Setting Up and Testing Basic Wireless Connectivity Page Page Page Restoring the Default Configuration and Password Appendix A Default Configuration and Technical Specifications Restoring the Default Factory Configuration Settings N600 Wireless Dual Band Router WNDR3400 User Manual Default Configuration and Technical Specifications A-2 Table A-1. WNDR3400 Router Default Configuration Settings (continued) Technical Specifications N600 Wireless Dual Band Router WNDR3400 User Manual Table A-1. WNDR3400 Router Specifications (continued) Default Configuration and Technical Specifications A-4 Appendix B Related Documents Index-1 Index A B C D E F G H I L M N O P Q R S T U V W