Troubleshooting

Appendix D

Troubleshooting

Should you encounter problems with Nikon Capture 4, check the list on the following pages before consulting your retailer or Nikon representative.

Nikon Capture 4 Does Not Start

Confirm that your computer system meets all of the requirements specified for using Nikon Capture 4 (OS, memory, hard disk capacity, etc.). See “System Requirements” ( 5).

Nikon Capture 4 Does Not Recognize the Camera

Verify that Nikon Capture 4 has recognized the camera. D2-series, D1-series, D200, D100, D70s, D70, and D50 cameras will display PC in the control panel on top of the camera.

1 Check the power switch and mode dial

Is the camera on?

Is the battery fully charged? To reduce the drain on the battery, we recommend that the camera be powered by an adapter (available separately) when connected to the computer.

If you are using an AC adapter, is it properly connected and plugged in?

Is the mode dial set to PC (D1-series only)?

Is the function dial set to P, S, A, or M (D100 only)?

Is the correct option selected in the USB menu (D2 series, D200, D100, D70s, D70, and D50 only)? Select PTP when connecting a D2-series, D200, D70s, D70, or D50 camera to a computer running Nikon Capture 4 Camera Control. Select Mass Storage when connecting the D100 to a computer running Windows 2000 Professional, Windows Mil- lennium Edition (Me), or Windows 98 Second Edition (SE). When connecting the D100 to a Macintosh computer, select PTP.

2 Verify that the interface cable is properly connected

Is the interface cable securely connected to both camera and computer?

Remember that IEEE 1394 connectors do not make a “click” when fully inserted. If the cable is securely connected, try disconnecting the cable and reconnecting the devices in a different order.

Is there another peripheral connected to the IEEE 1394 bus?

Try disconnecting other IEEE 1394 devices and connecting just the computer and the camera.

3 Are you using a recommended IEEE 1394 interface (D1-series cameras only)?

See “System Requirements” ( 5). For information on your IEEE 1394 interface, see the manufacturer’s web-site.

The ReadMe File

Included on the installer CD is a README file containing the most current information on Nikon Capture 4. Please read this file before installing and using Nikon Capture, as it may contain important information that could not be included in this manual. Should you encounter problems with Nikon Capture 4 not covered in this section, please consult the README file for the most up-to-date information.

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Nikon Appendix D, 147, Troubleshooting, Nikon Capture 4 Does Not Start, Nikon Capture 4 Does Not Recognize the Camera