Troubleshooting

If the camera fails to function as expected, check the list of common problems below before consulting your retailer or Nikon-authorized service representative. Refer to the page numbers in the right-most column for more information.

•See “Error Messages” (E89) for more information.

Power, Display, Settings Issues

Problem

 

Cause/Solution

A

 

 

 

• Wait for recording to end.

–

 

 

• If the problem persists, turn the camera off. If the camera does

21

 

 

The camera is on

 

not turn off, remove and reinsert the battery or batteries or, if

 

 

 

 

you are using an AC adapter, disconnect and reconnect the AC

 

 

 

but does not

 

 

 

 

 

adapter.

 

 

 

respond.

 

 

 

 

 

Note that although any data currently being recorded will be

 

 

 

 

 

 

 

 

 

 

lost, data that have already been recorded will not be affected

 

 

 

 

 

by removing or disconnecting the power source.

 

 

 

 

 

 

 

 

Camera cannot be

Battery is exhausted.

20

 

 

turned on.

 

 

 

 

 

 

•

Battery is exhausted.

20

 

 

 

• If no operations are performed for a while, camera has turned

21

 

 

Camera turns off

 

off automatically by auto off to save power.

 

 

 

• Inside of the camera has become hot. Leave the camera off

–

 

without warning.

 

 

until the inside of the camera has cooled.

 

 

 

 

 

 

 

 

 

• At low temperatures, the camera and the battery may not

F4

 

 

 

function normally.

 

 

 

 

 

 

 

 

 

 

•

Camera is off.

21

 

 

 

•

Battery is exhausted.

20

 

 

 

• Standby mode for saving power: Press the power switch,

21

 

 

 

 

shutter-release button, Abutton, cbutton or b(e

 

 

 

The monitor is

 

movie-record) button.

50

 

 

• When flash lamp flashes, wait until flash has charged.

 

 

blank.

 

 

• Camera and computer are connected via USB cable.

72, 75

 

Technical

 

 

 

• Camera and TV are connected via audio/video cable or HDMI

72, E20

 

 

 

cable.

91

 

 

 

• Camera and smart device are connected using Wi-Fi

 

Notes

 

 

connection and the camera is operated by remote control.

 

 

 

 

 

 

 

 

 

 

 

 

Monitor screen is

• Adjust monitor screen brightness.

94,

 

and

 

 

E71

hard to see.

• Monitor is dirty. Clean monitor screen.

F7

Index

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

F9