Troubleshooting

If the camera fails to function as expected, check the list of common problems below before consulting your retailer or Nikon-authorized service representative.

Power, Display, Settings Issues

 

 

Problem

Cause/Solution

A

 

 

 

Wait for recording to end.

 

 

 

 

If the problem persists, turn the camera off.

 

 

 

The camera is on

If the camera does not turn off, remove and reinsert

 

 

 

the battery or batteries or, if you are using an AC

 

 

 

but does not

adapter, disconnect and reconnect the AC adapter.

 

 

respond.

Note that although any data currently being

 

 

 

 

recorded will be lost, data that have already been

 

 

 

 

recorded will not be affected by removing or

 

 

 

 

disconnecting the power source.

 

 

 

 

 

 

 

 

The camera

 

 

 

 

cannot be turned

The batteries are exhausted.

7, 132

 

 

on.

 

 

 

 

 

 

 

 

 

 

The camera automatically turns off to save power

13

 

 

 

(auto off function).

 

 

 

The camera turns

The camera and batteries may not work properly

132

 

 

off without

at low temperatures.

 

 

 

warning.

The inside of the camera has become hot. Leave

 

 

 

the camera off until the inside of the camera has

 

 

 

 

cooled, and then try turning it on again.

 

 

 

 

 

 

 

 

 

The camera is off.

9

 

 

 

The camera automatically turns off to save power

13

 

 

 

(auto off function).

 

 

 

The monitor is

The flash lamp flashes while the flash is charging.

 

 

Wait until charging is complete.

 

Technical

 

blank.

 

 

The camera is connected to a TV or computer.

 

 

 

 

 

The camera and smart device are connected

 

 

 

using a Wi-Fi connection and the camera is being

 

Notes

 

 

operated by remote control.

 

 

 

 

 

 

The camera

The camera may become hot when used for an

 

 

 

extended period of time to shoot movies or when

 

 

becomes hot.

 

 

used in a hot environment; this is not a malfunction.

 

 

 

 

 

 

 

 

 

 

 

 

The monitor is

Adjust the monitor brightness.

107

 

 

 

hard to read.

The monitor is dirty. Clean the monitor.

134

 

 

 

 

 

138