Troubleshooting

 

Problem

Cause/Solution

A

 

 

• Digital zoom is set to Off in the setup

99, E69

 

 

menu.

 

 

 

• Digital zoom is not available in the following

 

 

 

situations.

 

 

 

- When Portrait, Night portrait, Night

40, 41, 45

 

Digital zoom cannot be

landscape, or Pet portrait scene mode is

 

 

used.

selected.

 

 

 

- When shooting in smart portrait mode.

47

 

 

- When Continuous is set to Multi-shot

51, E39

 

 

16.

52, E43

 

 

- When AF area mode is set to Subject

 

 

tracking in auto mode

 

 

 

 

 

 

Image mode not

Another function that restricts the Image

61

 

available.

mode option is enabled.

 

 

 

 

 

 

 

 

• Off is selected for Sound settings>Shutter

99, E70

 

 

sound in the setup menu. No sound is heard

 

 

No sound when shutter is

with some shooting modes and settings,

 

 

released.

even when On is selected.

 

 

 

• The speaker is blocked. Do not cover the

3, 28

 

 

speaker.

 

 

 

 

 

 

 

Off is selected for AF assist in the setup menu.

 

 

AF-assist illuminator does

AF-assist illuminator may not light depending

99, E69

 

not light up.

on the position of the focus area or the current

 

 

 

 

scene mode, even when Auto is selected.

 

 

 

 

 

 

Pictures appear smeared.

Lens is dirty. Clean lens.

F5

Technical

 

 

 

Randomly spaced bright

high as the subject is dark. Noise can be

43, E37

 

Colors are unnatural.

White balance does not match light source.

 

 

Shutter speed is too slow or ISO sensitivity is

 

Notes

pixels (“noise”) appear in

reduced by:

 

image.

• Using flash.

54

and

 

• Specifying a lower ISO sensitivity setting.

51, E41

 

 

Index

 

 

 

 

When recording movies in dim lighting, the

 

Randomly spaced bright

picture may become somewhat “grainy” in

–

 

pixels (“noise”) appear in

appearance. This occurs when the ISO

 

movies.

sensitivity increases, and it does not indicate a

 

 

 

malfunction.

 

 

 

 

 

F10