Troubleshooting

Problem

Cause/Solution

A

Optical zoom cannot

Optical zoom cannot be used while recording movies.

76

be used.

 

 

 

• Digital zoom is set to Off in the setup menu.

127

 

• Digital zoom cannot be used in the following

 

 

situations.

 

 

- When Scene auto selector, Portrait or Night

38, 39, 45

Digital zoom cannot

portrait is selected for scene mode

 

- When subject tracking mode is selected

54

be used.

- When smart portrait mode is selected

51

 

 

- When Multi-shot 16 is selected for Continuous

101

 

- Before movie recording begins (digital zoom of up

76

 

to 2× can be applied while movies are being

 

 

recorded)

 

Image mode not

Another function that is set now is restricting Image

109

available.

mode.

 

 

• Off is selected for Shutter sound of the Sound

128

 

settings option in the setup menu.

 

 

• Continuous, BSS, or Multi-shot 16 is selected for

101

No sound when

Continuous in shooting menu.

 

shutter is released.

• When Sports, or Museum is selected in scene mode.

39, 42

 

• Blink proof is set to On for smart portrait mode.

52

 

• Dmode is selected.

76

 

• Do not block the speaker.

4, 26

AF-assist illuminator

• Off is selected for AF assist in the setup menu.

127

• AF-assist illuminator turns off automatically in some

38 – 43

does not light.

scene modes.

 

 

 

 

 

 

Pictures appear

Lens is dirty. Clean lens.

140

smeared.

 

 

Colors are unnatural.

White balance does not match light source.

98

 

 

 

 

The subject is dark, so shutter speed is too slow or ISO

 

Randomly spaced

sensitivity is too high. Noise can be reduced by:

 

bright pixels (“noise”)

• Use flash.

32

appear in image.

• Specifying a lower ISO sensitivity setting.

102

 

• Using a scene mode which has noise reduction ability.

38

 

• Flash is W(off).

32

 

• Flash window is blocked.

26

Pictures are too dark

• Subject is beyond flash range.

32

• Adjust exposure compensation.

36

(underexposed).

• Raise the ISO sensitivity.

102

 

 

• Subject is backlit. Use Backlight or change the flash

32, 43

 

mode to X(fill flash).

 

Pictures are too bright

Adjust exposure compensation.

36

(overexposed).

 

 

Notes Technical

151