Shipping Instructions 1. Call or write Vicon for a Return Authorization (R.A.) at one of the locations listed below. Record the name
of the Vicon employee who issue
auge, NY 11788
Vicon Industries Ltd
Brunel Way
Fareham, PO15 5TX
Phone: +44 (0) 1489 566300; Fax: +44 (0) 1489 566322
2. Attach a sheet of paper to the unit with the following information:
d. Brief description of the installation
e. Complete description of the problem and circumstances under which it occurs
f. Unit’s original date of purchase, if still under warranty
3. Pack the unit carefully. Use the original shipping carton or its equivalent for maximum protection.
4. Mark the R.A. number on the outside of the carton on the shipping label.
Use the following procedure when returning a unit to the factory:
d the R.A.
Vicon Industries Inc.
89 Arkay Drive
Haupp
Phone: 631-952-CCTV (2288); Toll-Free: 1-800-645-9116; Fax: 631-951-CCTV (2288)
For service or returns from countries in Europe, contact:
United Kingdom
a. Name and address of the company returning the unit
b. Name of the Vicon employee who issued the R.A.
c. R. A. number
18 • Shipping Instructions XX152-02-00 Rev 1204 SurveyorVFT Fixed Camera Dome